Manager Practice Operations

The Manager Practice Operations manages the overall health and functions of >8 practices or >=40 overall providers, which may be a mix of primary care and specialty practices. The complexity of practices, such as having multiple embedded specialties/sub-specialties with complex procedures or modalities (IP/OP) may result in less practices of overall providers. This position is responsible for ensuring site leadership is in place and that the Practice is executing at target or stretch performance for a majority of true north and financial metrics.

The Manager Operations also assists the Director in regional development of service-lines as is needed.

• Ensures maximum access availability and volumes by optimizing provider templates, resolving barriers to provider productivity, and enhancing patient-facing time in order to improve patient satisfaction and practice revenue.
• Maintains benchmark staffing levels, fosters team engagement, and empowers teams to address daily issues and barriers, collaborating with the Director to recruit providers and promptly resolving provider-related issues when they arise.
• Engages with the Director and providers on provider contracts, demonstrating a deep understanding of Resource-Based Relative Value Scale (RBRVS) and its impact on reimbursement and compensation, ultimately enhancing provider relations and practice profitability.
• Enforces adherence to internal policies, procedures, and regulatory requirements within the business units, ensuring compliance to maintain a high standard of patient care and operational excellence.
• Manages TNM outcomes for each business unit, establishing process metrics in collaboration with site leaders to measure daily TNM progress, and proactively revises processes and procedures to take corrective actions when metrics lag behind, ensuring continuous improvement in patient care and operational efficiency.
• Drives the achievement of financial targets within the business units, regularly analyzing financial data, implementing corrective actions for variances, overseeing proper financial procedures, including cash handling, charging, coding, and revenue cycle, and taking accountability for revenue cycle outcomes, including actions to improve revenue/accounts receivable.
• Assists the Director with regional growth projects as needed.
• Performs other duties as assigned.

Required: Bachelor Degree in Business Administration or Healthcare Administration; OR Associate Degree with 5 years practice leadership in addition to the minimum education requirement OR High School Diploma with 15 years healthcare operational experience, 10 of which are in leadership and 2 applicable certifications.

Preferred: Master Business Administration or Master Healthcare Administration

Required: 6 years in Medical Practice total, 4 Years of Practice Leadership experience. If Associate Degree, the total years of experience is 10 years in Medical Practice, 5 of which in practice leadership role. If no degree, must have 15 years total healthcare operational experience, 10 of which are in leadership.

Preferred: 8 years project management /performance improvement experience

Required: Medical Group Management Association - American College of Medical Practice Executive (CMPE) or Practice Management Institute Certified Medical Office Manager (CMOM) Must be obtained in 1 year of hire). If no degree, must have 2 applicable certifications at time of hire. ie CRCA - Certified Revenue Cycle Associate, CHAM Certified Healthcare Access Manager, CMOM or CMPE.

Preferred: Certifications in Lean Six Sigma or Project Management

At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance.

We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.