Admissions Coordinator

Overview

Love where you work! – Now Hiring Admissions Coordinator at Friends Homes!

Position Details:

Shift(s):
Full-time, typically Monday through Friday (occasional evenings/weekends as needed)

Location:

On-site position

Friends Homes is a Life Plan Community committed to providing exceptional care and meaningful connections for older adults across all levels of service. We foster a supportive, faith-based environment where team members are valued, respected, and empowered to make a difference every day. Whether you re providing direct care, supporting wellness and engagement, or serving behind the scenes, your work at Friends Homes is part of something greater—a mission-driven community built on compassion, dignity, and teamwork.

At Friends Homes, we care for our team like family. All team members enjoy access to:

• Discounted meals from select on-site venues
• Access to employee gyms and indoor pool
• Onsite employee health clinic
• Excellent medical, dental, and vision insurance
• Insurance options for family members
• Disability and life insurance coverage
• Multiple spending account options (e.g., FSA)
• 401(k) Retirement Plan
• Paid Annual Leave (PAL)
• Access to earned wages before payday
• Employee scholarship opportunities
• Referral bonus program
• Employee Assistance Program (EAP)
• Credit union membership options
• Discounted tickets and local perks
• Fun employee events throughout the year
• A faith-based, mission-driven community with a strong team spirit!

As the Admissions Coordinator, you ll play a vital role in ensuring smooth transitions for prospective residents entering Friends Homes and moving through our continuum of care. Your responsibilities include, but are not limited to:

• Manage and track all inquiries and applications for assisted living, skilled nursing, and memory care
• Schedule and conduct tours, interviews, and assessments
• Ensure compliance with admission criteria and state/federal regulations

• Facilitate completion of required paperwork (applications, medical evaluations, financial disclosures)
• Coordinate move-in logistics, including room readiness, welcome materials, and orientation
• Communicate with family members, POAs, and referral sources

• Partner with Marketing, Nursing, and Finance to support seamless transitions
• Act as a liaison between prospective residents and internal teams
• Attend interdisciplinary meetings regarding incoming residents

• Maintain accurate records in CRM systems (e.g., Matrix Care, Point Click Care , Salesforce)
• Ensure all documentation meets internal policies and regulatory standards

• Track and analyze admissions data
• Report trends and recommend improvements

• Participate in weekly transitions meetings
• Track and facilitate internal transitions across care levels
• Maintain up-to-date knowledge of room availability

• Meet or exceed occupancy and census goals
• Follow up with leads and partner with Marketing on campaigns and outreach
• Prepare activity reports for leadership

Required:

• High School Diploma or GED
• 1–2 years of experience in admissions, case management, or marketing in senior living, healthcare, or long-term care
• Knowledge of senior living/skilled nursing regulations
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and CRM/admissions software
• Must be able to speak, read, and write in English to effectively communicate and complete required tasks, including training and documentation.

Preferred:

• Associate’s or Bachelor’s degree in Healthcare Administration, Social Work, Gerontology, or related field
• Experience using systems like Point Click Care  or Matrix Care
• Ability to manage multiple priorities in a fast-paced setting
• Empathy and patience when working with older adults and families

At Friends Homes, every team member plays a meaningful role. If you’re passionate about serving others and want to grow in a supportive, values-driven community, we’d love to hear from you!