Front Desk Coordinator

Overview

Join to apply for the Front Desk Coordinator I role at Smile Doctors
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The vision of Smile Doctors is a people-first culture that creates an environment of passionate, caring team members dedicated to providing fun and encouraging relationships with each other and our patients. We focus on the importance of the individual and recognize that each person on our team has something great to offer. We nurture talents and strengths to help team members grow in their careers, within our organization and beyond.

We’re seeking a Front Desk Coordinator I to join our growing team.

How You’ll Make Us Better

Greets and receives customers, determines the nature of visit, and notifies appropriate team member(s). Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Makes appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required
• Dental terminology is highly recommended
• Prior orthodontic experience recommended but not required

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

• Seniority level – Entry level
• Employment type – Full-time
• Job function – Administrative
• Industries – Hospitals and Health Care

Location:

Greensboro, NC