Behavioral Health Crisis Counselor- Shift Lead

Overview

Step Into a Role That Changes Lives in Real Time Behavioral Health Crisis Counselor – Shift Lead Shaping an Inclusive, Safer Community—Together

At the City of Greensboro, we are purpose-driven in our commitment to public safety, equity, and community well-being. Our mission is to shape an inclusive future with equitable economic opportunities and sustainable, safe neighborhoods—and the Office of Community Safety plays a critical role in bringing that vision to life.

As a Behavioral Health Crisis Counselor – Shift Lead
, you will be on the front lines of innovative, people-centered crisis response, partnering with Greensboro Police Department officers as part of the Behavioral Health Response Team. This role is ideal for a licensed behavioral health professional who is passionate about de-escalation, compassionate engagement, and connecting individuals to the resources they need to stabilize and thrive.

• Estimated Hiring Range: $65,816 – $86,610 annually

• Full Salary Range: $54,102 – $96,814 annually

• Job Type: Regular, Full-Time

The City of Greensboro offers a comprehensive benefits package designed to support your health, financial security, and work-life balance. Benefits include medical, dental, vision, retirement options, paid time off, holidays, and professional development opportunities.

Learn more in the City’s Benefits Book.

• Monday – Friday, 2:00 PM – 11:00 PM

• In-person role; not eligible for remote employment

• Be part of a nationally relevant,
  data-informed and innovative approach to behavioral health crisis response

• Directly support the City’s priorities around public safety, resiliency, and equity

• Build meaningful relationships with community partners, providers, and first responders

• Lead during critical moments while helping reduce unnecessary emergency room visits and justice-system involvement

• Contribute to Greensboro’s vision of being the most connected city and a community with exceptional quality of life

As the Behavioral Health Crisis Counselor – Shift Lead, you will serve as a key responder and leader within the City’s Behavioral Health Response Team. Working alongside GPD officers, you will:

• Respond to emergency calls involving individuals experiencing mental or behavioral health crises

• Conduct on-scene crisis assessments, triage situations, and provide de-escalation and stabilization support

• Offer short-term counseling, safety planning, and immediate intervention

• Provide post-crisis follow-up, care coordination, and case management to ensure connection to appropriate community resources

• Serve as a shift-level leader, supporting team coordination and high-quality service delivery

• Build and maintain relationships with community providers and stakeholders

• Represent the Office of Community Safety at meetings, resource fairs, and community events

This role reflects Greensboro’s commitment to being a people-centered, compassionate, and innovative city that prioritizes both community safety and individual dignity.

We welcome candidates who bring the following qualifications and experiences:

• Master’s degree in Social Work, Counseling, or a closely related behavioral health field

• Current professional licensure (LCSW, LCMHC, or LCAS)

• One (1) to three (3) years of related professional experience in behavioral health, crisis response, or a similar setting

• Valid driver’s license

• Experience working in crisis intervention, co-responder models, or community-based behavioral health services

• Experience collaborating with law enforcement or emergency response professionals

• Strong skills in de-escalation, trauma-informed care, and culturally responsive