Technical Sales and Field Service Engineer

Technical Sales and Field Service Engineer

Position Summary

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result‑driven, fast‑paced environment. The role will involve extensive formalised training, work under a mentor, and the development of skills in Captive Aire products, market strategies, and application engineering processes.

Why Work for Captive Aire?

• Nation’s leading manufacturer of commercial kitchen ventilation systems, offering integrated fans, heaters, ductwork and HVAC equipment.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price.
• Strong commitment to employee development, including sponsorship for a Professional Engineering license and continuous education through weekly webinars and technical videos.

A Day In The Life

Technical sales focuses on a variety of tasks; one day does not look exactly like another. Projects span design, procurement, coordination and post‑sale support.

Typical Tasks

• External sales meetings and calls to build relationships with existing and new customers.
• Application engineering to apply our products using sound engineering principles.
• Project management of installations—managing schedules and plans to guarantee equipment is on site when needs arise.
• Service and technical support of existing equipment.
• Supporting end users to maintain high levels of customer service, from assisting contractors on‑site to remote troubleshooting for kitchen staff.

Two to three full days per week are spent in the office working on bids, one to two days are spent on job sites, and another day is devoted to developing the territory. Territory development may include presentations to the engineering community, handing out donuts to a new customer, or meeting an existing customer.

Primary Job Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications to deliver sustainable products that meet customers’ needs.
• Work directly with engineers, contractors, end users and food‑service dealers.
• Daily tasks include inside sales support, application engineering and outside sales.
• Responsibilities may include presentations, quotes, submittals, technical product support, job‑site visits and hands‑on troubleshooting as needed.
• Educate and promote Captive Aire products to users in the market through conference calls, meetings, product demos and presentations.
• Research and develop new business opportunities with new and existing users.
• Deliver top‑notch customer service and be willing to go above and beyond to serve the customer.
• Prioritise quick turnaround times.
• Continuously evaluate and improve processes and the customer experience.

Required Skills

• 0–5 years of experience.
• 4‑year technical degree in a mechanical, electrical, construction or science‑oriented curriculum preferred.
• Excellent computer, organisational and communication/presentation skills.
• Problem‑solving with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willingness to travel for various training opportunities.
• If not already completed, expectation of FE Exam completion in an area of study for engineering graduates within 6 months of employment with Captive Aire.
• Must be a “go‑getter”!

Benefits

• Medical, dental and vision insurance.
• Disability & life insurance based on election of medical insurance.
• 401(k) with employer match.
• Paid holidays.
• Paid time off (PTO) based on tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for a Professional Engineering license.
• Relocation assistance.

Salary

$70,000–$100,000 base, negotiable depending on experience, with additional monthly bonus based on productivity and profits.

Captive‑Aire Systems, Inc. is proud to be an equal‑opportunity workplace. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniforms, genetic information, physical or mental disability, medical condition, marital status or any other basis prohibited by law.

To qualify, applicants must be legally authorized to work in the United States. At present, we are not able to consider applicants that require sponsorship now or in the future for employment visa status.

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