Student Accounts Coordinator

This position will work at ECPI University’s Greensboro campus location.

Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. Visit (Use the "Apply for this Job" box below). to learn more about how you can help people improve their lives through education.

The Student Accounts Coordinator plays a critical role in fostering financial literacy among students by providing guidance on debt management, overcoming financial barriers, and ensuring informed borrowing practices. This position manages tuition payments, including institutional and third-party loan programs, and coordinates billing for reimbursement programs such as veterans' benefits and employer-sponsored tuition assistance.

• Conduct one-on-one sessions with students to promote informed borrowing, debt management strategies, and repayment responsibilities.
• Lead financial literacy workshops to equip students with tools for successful financial planning.
• Monitor and collect student tuition payments, collaborating with billing services to ensure accuracy.
• Review and verify the accuracy of ledger balances for near‑graduates. Collaborate with graduating students to assess and determine the most suitable post‑graduation payment plans.
• Oversee billing for all tuition reimbursement programs, including employer-sponsored reimbursement, and Workforce Innovation and Opportunity Act (WIOA) programs.
• Conduct exit counseling sessions with graduating students, providing guidance on student loan repayment and addressing any outstanding account balances and ensure consolidation of Institutional Financing loans services by 3rd party servicers.
• Proactively notify students of account balances through outreach including in person meetings, phone calls, text messages and emails.
• Escalate delinquent accounts and collaborate with staff for resolution, following established workflows.
• Contribute to workshops and sessions aimed at raising awareness of payment plans and financial resources.

• Bachelor’s degree preferred.
• 2–3 years of related experience.
• Equivalent combinations of education, experience, and training will be considered.

• Proficiency in Microsoft Office Suite.
• Familiarity with Campus Vue Student database is preferred.
• Strong oral and written communication skills.
• Exceptional organizational and analytical capabilities.
• Adaptability to new methodologies, technologies, and systems.
• Ability to excel in high‑pressure environments with strict timelines.
• Outstanding interpersonal skills, providing exemplary customer service to students, colleagues, and external contacts.
• Capacity to work both independently and collaboratively in diverse team environments.

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, .

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.