Graduate Assistant Outreach and Coaching - Academic Achievement Center

Overview

The Academic Achievement Center (AAC) creates diverse, innovative, and student-centered learning opportunities and personalized academic support that encourage all students to define and find success at UNCG and beyond. Through active collaboration with students, faculty, and staff, the AAC recognizes and builds upon students’ strengths to cultivate learner confidence and academic self-efficacy. Complementing the efforts of teaching faculty, students are served through a personalized and structured approach that includes tutoring, Academic Success Peer Coaching, and Outreach Workshops on Learning Skills (OWLS).

The AAC partners with faculty, staff, and administrators in upholding the mission, standards, and requirements of the University. We offer a diverse environment that is respectful, nurturing, and engaging for all students and staff.

The AAC includes professional staff, graduate assistants, and undergraduate students who work collaboratively to accomplish division and office goals. In this position, the Graduate Assistant for Outreach and Coaching will be supervised by Erin Mason, the Assistant Director for Campus Outreach and Coaching.

• Assist with campus outreach, social media, workshops, and events. This includes presenting Outreach Workshops on Learning Skills (OWLS), creating Instagram content using Canva and other software, and representing the AAC at campus events.
• Assist with the facilitation of training for the Academic Success Peer Coaches and maintenance of the peer coaching program.
• Assist with the development of training materials, lead in-service trainings, and occasionally coach students on academic skills.
• Plan and lead weekly in-service trainings for academic success peer coaches under supervisor guidance.
• Research and design new training materials and handouts for the coaching program.
• General office and administrative work including front desk reception support, appointment scheduling in Trac Cloud, and responding to inquiries via the AAC Chat Box and email.
• Meet weekly with supervisors to discuss projects and updates.
• Other duties as assigned.

20 hours/week during office hours (Monday–Friday, 8 a.m.–6 p.m.) for the 2026–2027 academic year. Specific hours will be determined in cooperation with the position’s supervisors based on office needs. Some evening and weekend work may be required.

Students are compensated $15,000 for the academic year; the Academic Achievement Center does not provide tuition waivers.

• Basic understanding of computers, Canva, social media platforms, and Microsoft Office; additional training will be provided.
• Strong academic performance.
• Ability to interact with faculty, staff, undergraduate, and graduate students in a professional and personable manner.
• Excellent oral and written communication skills.
• Comfort with large- and small-group presentation development and public speaking.
• Flexibility and ability to work independently in a fast-paced and changing higher education environment.
• Strong decision-making skills and the ability to translate knowledge and experience to new situations.
• Ability to complete tasks in a timely manner and effectively communicate needs with supervisors.

To be eligible for appointments as a graduate assistant, you must:

• Maintain academic good standing at all times (3.0).
• Be enrolled full-time, generally a minimum of 9 credits.
• Make satisfactory progress toward your degree as defined by your program and the Graduate School.
• Meet the requirements to be eligible for employment in the U.S.

Number of Months per Year: 9

Org - Department:
Acad Achievement Ctr - 10913

Posting Begin Date: 01/15/2026

Posting Close Date: 05/01/2026

Open Until Filled:
No