Property Casualty Customer Service Representative

Property Casualty Customer Service Representative page is loaded## Property Casualty Customer Service Representative locations:
Greensboro, NC, USAtime type:
Full time posted on:
Posted Todayjob requisition :
R26 Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
** Brown & Brown
** is Seeking a
** Property Casualty Customer Service Representative
** to join our growing team in
** Greensboro, NC**.The purpose of the customer success representative (CSR) is to provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is the customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities.
** How You Will Contribute
*** Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto , billing, payments, or any other service-related matters.
* Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities.
* Provide an exceptional customer experience.
* Document renewal, sales, and insurance operations compliance documents into the agency management systems.
* Attend internal and client meetings, as needed.
* Follow agency guidelines, policies, and procedures.
* Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
* Promote a commitment to achieve or exceed internal and external performance standards.
* Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology
** Licenses and

Certifications:

*** Property & Casualty Producer Insurance License in good standing
** Skills & Experience to Be Successful
*** 2+ years of customer service experience in the insurance industry
* Comprehensive knowledge of commercial property, general liability, auto liability, workers compensation and umbrella liability coverages
* Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
* Experience handling commercial account renewals, service needs, and customer escalations
* Experience handling policy endorsement requests, certificates of insurance and Auto IDs
* Experience handling payments or billing questions
** Teammate Benefits & Total Well-Being
** We go beyond standard benefits, focusing on the total well-being of our teammates, including:
* * Health Benefits*:
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
* * Financial Benefits*: ESPP; 401k;
Student Loan Assistance;
Tuition Reimbursement
* * Mental Health & Wellness*:
Free Mental Health & Enhanced Advocacy Services
* * Beyond Benefits*:
Paid Time Off, Holidays, Preferred Partner Discounts and more.
* Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
*** The Power To Be Yourself
** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.locations:
Greensboro, NC, USAtime type:
Full time posted on:
Posted 30+ Days Ago Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While

diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.
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