Service Dispatcher-DSR

Description

Being a service dispatcher at Go Green Plumbing, Heating, Air & Electrical means being a 5-Star central communication hub for all communications throughout the day via the service technicians and customers that are on our schedule. A dispatcher coordinates and directs our service technicians by receiving calls, prioritizing tasks and job requests, and relaying crucial information for efficient operations, ensuring timely responses, and ensure all KPI's are met daily.

Key duties include dispatching resources, updating schedules, resolving real-time issues, tracking progress using software, maintaining records, and acting as a liaison between field teams, management, and customers.

• Receive & Prioritize Calls: Answer emergency and non-emergency calls, gathering essential information and determining response priority.
• Dispatch & Coordinate: dispatching personnel to jobs needed, updating customers, scheduling returns
• Monitor & Track: Keep real-time track of field units' locations and progress, updating routes for traffic or delays.
• Communicate: Relay work orders, instructions, weather updates, and other vital info to field staff.
• Problem Solve: Address conflicts, customer issues, and operational disruptions immediately, adjusting plans as needed.
• Maintain Records: Keep accurate logs, dispatch records, and other documentation.

• Strong communication (verbal and written) and interpersonal skills.
• Excellent multitasking with problem-solving abilities and attention to detail
• Ability to remain calm under pressure in fast-paced environments.
• Proficiency with communication and mapping/dispatch computer software.
• Amazing customer service (5-star service company)
• High school diploma (Associate's degree often preferred in logistics/related fields).