Service Advisor

It’s a great time to join AAA The Auto Club Group!

Job Type: Full time

Exempt/Non Exempt

Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule, confirm, and prepare for appointments with customers to expedite their service experience. In addition, they enter repair orders into the service database system; produce repair orders for customers with full transparency including cost and time estimates.

Service Advisors also complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale.

In this role, Service Advisors will also have the opportunity to:

• Prepare pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix
• Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age, mileage and history
• Communicate frequently with technicians to ensure timely completion of work
• Gain superior product knowledge to effectively assist customers with service maintenance requirements and warranty information
• Process customer payments for services
• Collect deposit (minimum 50%) from customer on repairs that exceed $1,000
• Be an integral part of maintaining customer satisfaction scores
• Actively identify member / customer needs across all business lines; introducing members to other departments.
• Advocate for membership, insurance and travel departments
• Assist management with inventory count and maintain of efficient stock level, as needed

• Excellent medical, dental, vision and prescription
• Free AAA membership
• Free uniforms and shoes
• Up to 3 weeks of vacation in your first year
• 11 paid holidays
• Profit sharing and 401k with matching contributions
• Automatic 4% 401K employer contribution
• Additional 401K match of 50% up to 6% contribution
• (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)

• This role is a salaried, non-exempt position (eligible for overtime pay).
• Competitive pay range starting at $45,000 (rate based on experience and actual hours worked: base rate + monthly bonus + annual bonus eligibility).
• In addition to an annual base salary, Service Advisors are also eligible for: monthly incentive opportunity: gross-profit based; annual incentive opportunity; certification bonus opportunity.

• Closed Sundays
• Shorter workdays than competitors (we close at 6pm)
• Weekdays, hours are 7:30am-6pm
• Saturday, hours are 8am to 4pm
• Closed major holidays

• Have a High School diploma, GED or Technical school certification
• Posses a valid driver's license

• 6 months or more of relevant customer service or sales experience

• Sales Acumen - uses knowledge to promote product/service value
• Communication - effectively conveys information; demonstrates use of listening skills
• Taking Initiative - proactively seeks out ways to improve
• Collaborative Partner- works well with individuals and groups to achieve common goals
• Deliver Results - achieves excellence in all tasks and goals
• Customer Focus - anticipates and meets needs of customer
• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

• Bachelor's degree

• May experience loud noises and odors intermittently in the shop environment.
• This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)
• Must have own tools…