Customer Care Representative - Call Center

Customer Care Representative – Call Center

Join Greensboro Auto Auction, the South's leading independent, dealer exclusive auto auction. We are a locally owned and operated company based in Greensboro, North Carolina, comprising three facilities on over 260 acres. We are recruiting a Customer Care Representative. This position offers competitive pay, major medical, dental, vision, life insurance, 401(k), paid vacation, holidays and sick/personal days.

• Communicate sale information to dealers and buyers in an inviting manner.
• Secure attendance response from the dealer/buyer.
• Provide support for hotel reservations, pick‑up requests, literature requests or any other assistance a dealer/buyer might need before, during, or after a sale.
• Manage incoming and outgoing correspondence, including emails, mail and packages.
• Assist dealers with our website, electronic checkout and general sales information.
• Log all conversations and outcomes into the CRM system with attention to detail.
• Support other teams with various administrative tasks in a team environment.

• Strong communication and interpersonal skills with patience and professionalism.
• Work efficiently in a fast‑pace environment, staying organized and reliable while prioritizing and multitasking.
• Follow office workflow procedures to ensure maximum efficiency.
• Experience in customer service.
• Learn and retain knowledge of most aspects of GAA to answer dealer questions quickly and thoroughly.
• Proficient with Microsoft Office (Word, Excel, Outlook) and AS‑400.
• Self‑starter who follows through until the end of a process.
• Some title experience and/or college education preferred.
• Bilingual a plus!

Entry level

Full‑time

Other

Automotive

Referrals increase your chances of interviewing at Greensboro Auto Auction by 2x. Apply BELOW