Family Advocate

Central Office, Greensboro, North Carolina, United States of America

Generation Ed

Job title

Family Advocate

Programs

Family Services- HS/EHS

Reports to

Family and Community Engagement Director

General Description

The family advocate creates, provides, and coordinates services and activities with families and communities that foster strength, healthy living, and overall well-being. They also provide support in a case management style and act as a liaison between families, staff, the community, and other family-related services. The family advocate encourages all family members to become advocates for their children and family.

Essential Duties and Responsibilities

• Complete and manage all necessary documents for enrollment.

Recruitment, Enrollment, and Orientation:

• Assist in planning and executing recruitment, enrollment, and orientation services.
• Adhere to the annual timeline for timely recruitment and enrollment as distributed by
• the Family Services Unit.
• Achieve and maintain enrollment goals, ensuring a waiting list of eligible children is
• Track and report recruitment activities monthly.
• Consistently meet NCPK enrollment targets.
• Note:
  
  Failure to meet timely enrollment targets may affect job performance evaluations.
• Orient families to the program according to policy and procedure.
• Record daily student attendance.
• Follow up on student absences to ensure at least 90% monthly attendance.

Home visit:

• Conduct home visits and contact the family as needed or required by agency plans and procedures
• Work closely with Teachers, Center Directors, Family Service Specialists and other content areas to coordinate services for children and parents.

Emergency Assistance:

• Provide support to families in crisis situations, including making referrals to community agencies and following up to ensure services are delivered promptly and effectively.

Confidentiality:

• Maintain strict adherence to program and client confidentiality policies.
• Engage in reflective supervision opportunities with your supervisor.

Child Abuse/Neglect Reporting:

• Report any suspected cases to the Center Director and follow the appropriate procedures.

Data Management:

• Ensure timely and accurate entry of all family and child data from application to ongoing enrollment in the HS/EHS program.
• Document all required actions and events in Child Plus daily, including applications, routine family contacts, referrals, follow-ups, and health information.

Professional Communication :

• Communicate empathetically while maintaining professional boundaries, respecting parents as their child's primary teacher.
• Attend meetings to coordinate services for children and families, ensuring timely and accurate documentation in Child Plus.

Family Needs Follow-Up:

• Address identified family needs, and document information in Child Plus.

Parent Training Coordination :

• Facilitate parent/guardian involvement in the program.
  · Plan and coordinate with parent committee on required parent meeting topics.

Record Keeping:

• Maintain comprehensive and confidential records for your assigned caseload.
• Ensure all records are up to date.

Parent Committee Support:

• Facilitate monthly Center Parent Committee meetings with the Center Director and Committee Chairperson.
• Submit meeting agendas, minutes, sign-in sheets, and handouts to the Center Director.

Transportation Arrangements:

• Assist with arranging transportation for parents to health services and other program-related activities as needed.

Health and Dental Exams :

• Ensure each child has a current physical and dental exam upon enrollment.
• Keep all health, dental, and other required screenings, and assessments up to date through regular follow-ups.

Form Submission :

• Upload copies of required forms to Child Plus and maintain up-to-date records of children’s health, dental, and other assessments.

File Maintenance:

• Share the responsibility of maintaining accurate files by filing, data entry in Child Plus, and developing solutions to emerging challenges.

Transition Support :

• Assist families through transitions, including entry into HS/EHS and kindergarten.

Additional Duties:

• Perform other job-related tasks as assigned by your supervisor.

Essential Qualifications

• AA Degree or…