Business Process Specialist, Health

Overview

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Specialist (EHB) at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life of a Business Process Specialist with our EH&B team involves managing and supporting critical back-end operational functions regionally to ensure smooth and efficient workflows. This includes daily oversight of outsourcing teams, where the specialist reroutes assigned tasks as needed, monitors utilization and capacity, and leads weekly meetings to keep teams aligned. They maintain and administer agency management systems and execute key finance-related operational processes, providing essential support to operations leaders.

The role requires educating the field on outsourcing processes and acting as a subject matter expert for any operational questions that arise. Additionally, the specialist supports special operational initiatives and addresses any challenges from finance, systems, outsourcing, reporting, or technology perspectives. Success in this fast-paced environment demands strong attention to detail, the ability to work independently, problem-solve in unfamiliar situations, and consistently meet deadlines with impeccable follow-through.

We’d love to meet you if your professional track record includes these skills:

• Minimum of 3 years previous insurance agency/brokerage experience in employee benefits required.
• Strong presentation and interpersonal skills required.
• Advanced knowledge of the agency operational procedures and the agency management system required. Effectively work in teams. Strong time management skills and the ability to handle multiple projects/priorities essential.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• L&H license (or ability to obtain within 90 days) and/or equivalent job experience
• Experience working with Applied Epic, Benefit Point, Sagitta, Smartsheet, M365 a plus.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work – minimum of 3 days in office presence
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out on our website or flip through recruiting brochure.

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Who You Are Is Who We Are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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