Business Operations Associate

Position Title:
Associate Business Operations Analyst (Hybrid)

Duration: 12 months Contract on W2 (Possible extension)

• The Associate Business Operations Analyst – Field Support plays a key role in supporting QSR/FRS customer accounts.
• This position is responsible for processing new store construction and remodel reports, managing SAP/CRM installation requests, and ensuring accurate billing alignment.
• The role also contributes to process improvement initiatives that enhance installation workflows and automation efforts.

• Process and verify construction reports for new and remodeled QSR locations.
• Respond to customers, account manager, and field team inquiries in a timely manner.
• Update and modify reports based on field team feedback to ensure accuracy.
• Submit installation order requests and account number setups in SAP/CRM.
• Review and update billing information to ensure proper account alignment.
• Collaborate with account managers to resolve billing discrepancies and support customer-facing communications.
• Contribute to installation process improvement projects, focusing on workflow efficiency and automation.

• Proficiency in SAP applications and CRM systems.
• Strong business acumen with adaptability to technology-driven solutions.
• 5 plus years of professional experience, particularly in customer-facing and sales support roles.
• IT systems for troubleshooting projects and processes.

• Troubleshooting skills to support automation and sales initiatives.
• Strong organizational skills with the ability to manage multiple tasks.
• High attention to detail and accuracy.
• Self-motivated and proactive approach to work.

• Associate degree in Business Administration or related field.