Administrative Support Assc

Overview

Position Title:

Counseling Center Administrative Support Associate (Administrative Support Associate) – Staff – UNC Greensboro Student Health Services. This role is located in the Counseling and Psychological Services Reception Desk area.

Recruitment Range: $36,895 - $37,262. FTE: 1.000, FLSA:
Non‑Exempt.

Open Date: 01/29/2026 – Close Date: 02/19/2026.

• Front Desk Reception
  • Manage flow of students, handle high volumes of traffic, and protect clients’ privacy.
  • Act as the initial point of contact and provide information on services and campus resources.
  • Respond quickly and professionally to crisis and potentially emergency situations in person and on the phone.
  • Integrate paper documents into electronic health records and maintain clinic data.
• Schedule Management
  • Schedule, reschedule, and cancel appointments.
  • Manage provider schedules for CVRC and Counseling and ensure same‑day and crisis coverage.
• Clinic Flow and Efficiency
  • Ensure a welcoming office with efficient clinic flow and maintain open/closing procedures.
  • Analyze internal processes, recommend procedural or policy changes, and participate in optimizing clinic operations.
• Other Duties – As assigned.

• High school diploma or equivalency, or demonstration of competencies required for the work.
• Prior experience in a university environment.
• Proficiency with Excel, Banner 9, Chrome River, and other web‑based software applications.
• Customer‑service etiquette, mental health, and psychiatry knowledge.

• Resume/CV
• Cover Letter
• List of at least three professional references (Name, Company Name, Reference Type—Professional, Supervisor, Colleague, Academic, or Personal; one reference must be a current or previous supervisor; Email Address; Contact Phone Number).

Applicants must upload the reference list and required documents. When applying, indicate where you learned of the vacancy (e.g., Spartan Talent Website, Piedmont Triad Area Newspaper, The Chronicle of Higher Education, Inside Higher Ed, other professional journal/website, NCWorks.gov, UNC School System Job Board, personal networking, Facebook, Twitter, , North Carolina Diversity Center, or other).

• Are you eligible to work in the United States without sponsorship?—Yes / No
• Will you now or in the future require visa sponsorship for employment at the University of North Carolina in Greensboro?—Yes / No