Case Manager

Working at Guilford provides you with a rewarding opportunity to impact the developing lives of . Guilford attracts those who are seeking a professional challenge and career advancement. It also attracts those who want to enjoy a beautiful campus and location in the dynamic city of .
** Basic Function
** The Case Manager provides essential case coordination, administrative, and student-facing support to the Accessibility Resource Center. This role serves as a primary point of contact for students, faculty, and campus partners; manages case workflows and documentation; supports accommodation processes; and ensures smooth daily operations of the ARC. The position requires strong organizational skills, attention to detail, discretion, and a student-centered, disability-affirming approach.

Due to its student-facing role, this is an in-person position.
**** Work Schedule
**** Part time hours during business hours Monday through Friday, 8:30 a.m.

- 5:00pm. The final schedule will be consistent, but is negotiable based on office needs and employee availability.
**** Duties and Responsibilities****###
** Case Management & Student Support
*** Serve as an initial point of contact for students seeking accessibility-related support; provide clear, welcoming, and trauma-informed communication.
* Manage student cases within the department’s case management system (e.g., intake forms, documentation tracking, workflow status updates).
* Assist with scheduling student appointments, follow-ups, and referrals to campus partners.
* Support accommodation processes by preparing and sending faculty notification letters, tracking implementation timelines, and documenting approvals.
* Monitor case workflows to ensure timely responses, follow-up actions, and compliance with institutional procedures.
* Communicate with students regarding next steps, deadlines, and expectations while maintaining appropriate boundaries and confidentiality.###
** Administrative & Operational Support
*** Provide administrative support to the Director and professional staff, including calendar management, meeting coordination, and correspondence.
* Maintain accurate, confidential records in accordance with FERPA, ADA, Section 504, and institutional policies.
* Prepare reports, summaries, and basic data tracking related to caseloads, accommodations, and office activity.
* Support the development, distribution, and maintenance of forms, templates, and office communications.
* Assist with onboarding and training of student workers, if applicable.###
** Faculty & Campus Partner Communication
*** Respond to routine faculty and staff inquiries regarding accommodations and processes, referring complex issues to professional staff as appropriate.
* Support coordination with Housing, Counseling, Academic Advising, Conduct, and other campus partners.
* Help maintain clear, consistent messaging and documentation to support institutional compliance and best practices.###
** Office & Program Support
*** Support day-to-day office operations, including front desk coverage, email inbox monitoring, and phone responses.
* Assist with event logistics, training, and outreach efforts (e.g., workshops, orientations, resource development).
* Contribute to continuous improvement of office systems, workflows, and student experience.##
** Work Environment & Expectations
*** Primarily office-based with regular student interaction (in person, email, and virtual).
* May require occasional evening or event support.
* Adheres to confidentiality, ethical standards, and institutional policies at all times.
** Minimum Qualifications**##

Required Qualifications
* Associate’s degree required;
Bachelor’s degree preferred.
* 1–3 years of experience in administrative support, case management, student services, or a related field.
* Strong organizational skills with the ability to manage multiple tasks, deadlines, and confidential information.
* Excellent written and verbal communication skills.
* Demonstrated ability to work with diverse populations and maintain a student-centered, equity-minded approach.
* Proficiency with office technology and databases (e.g., case management systems, Google Workspace,…