Operations Coordinator- Service; Raleigh​/Greensboro

Operations Coordinator
- Service (Raleigh/Greensboro)

TK Elevator is currently seeking an experienced Operations Coordinator
- Service in Raleigh/Greensboro, NC.

• Reviews service contract booking packages, completes customer number request forms, reviews and completes Installed Base forms and verifies the service contract transmittal forms. Creates branch service file and mechanic file.
• Ensures that customer change forms are accurate, forwards to regional contract administrators, completes service contract change requests and attaches all relevant information to existing contract.
• Verifies all information on new EDS sheets, updates contact information in service contracts, searches databases, customers, Installed Base and service contracts for existing information.
• Runs mass escalation report, exports and formats report into Excel, forwards to branch manager for review. Special Price list escalations.
• Receives and reviews final acceptances from construction and modernization departments, processes owner and unit changes as necessary.
• Prints special deck invoices, mails to customers, prints service contract invoices upon request from customers or branch.
• Participates in monthly A/R conference calls with Regional Collectors, actively pursues and follows up on A/R items.
• Prepares and submits credit memos, actively cleanses unapplied credits and submits washout requests as necessary.
• Assists with processing certificates of insurance for service jobs.
• Maintains PCard for use by branch.
• Supports sales efforts as needed.
• Performs other duties as assigned.
• Maintains Board Inventory and conducts annual inventory.
• Maintains safety SIR, uploads documents to SafeTKE.
• Applies hand code invoices without PO, daily report – Expected receipts report.
• Office Supplies/Forms.
• UPS-shipping and statements.
• Spreadsheet for cancellations to Branch Manager.

• High school diploma or GED.
• One year certificate from college or technical school preferred.
• Three to six months related experience and/or training in basic business administration.
• Some elevator repair administrative work preferred.
• Oracle database knowledge.

• Medical, dental, and vision coverage.
• Flexible spending accounts (FSA).
• Health savings account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage.
• Optional spouse and dependent life insurance.
• Identity theft monitoring.
• Pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with company match:
  Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.
• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment).

To apply to a position, please click on the Apply Now button. For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.

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