Crisis Practitioner - Community Response Service

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is:
Monday - Friday 09:00 - 20:00, Saturday, Sunday and Public Holidays - 09:00 - 17:00.

You need to have a live NMC UK pin in order to be considered for this post.

As part the Community Response Service within the whole system of Community Mental Health Services the post holder will work closely with all disciplines/agencies. The post holder will provide a service for individuals with complex mental health, physical and social care needs who present in crisis who may require additional home treatment/care intervention over a 24hr period. The post holder is expected to provide specialist advice to multi‑disciplinary staff including consultant medical staff.

The service provides assessment and community interventions as an alternative to hospital admission as well as accessing mental health inpatient beds if required. We aim to provide care and treatment in the least restrictive manner possible supporting individuals in ways that bring minimal disruption to their lives. We work to support the early discharge of individuals in hospital and are closely involved in discharge planning;

this can include assessment whilst on pass and immediate follow up after discharge from acute inpatient care.

The service further has a multi‑agency referral system and this requires the post holder to liaise with other health, social care and external agencies to arrange mental health assessments for patients presenting in a mental health crisis. As a crisis practitioner you will deliver care and treatment to individuals referred to the Community Response Service, you will also liaise with and provide advice to carers.

You will work closely with other disciplines and be expected to build good working relationships with Community Mental Health Teams and Inpatient Service providers. You will foster positive connections with other mental health network services including external partners and agencies. Due to the fast paced nature of crisis response work, you will be required to assist the Team Leader and senior staff in the rapid deployment of crisis resources in response to urgent service user need.

You will have a responsibility to support more junior members of the team. Supervising the practice of, and demonstrating procedures to, students and unqualified staff is an important aspect of the role as is the mentoring of students undergoing basic training. You will actively participate in service planning, development and evaluation. You will be able to contribute to prioritisation of your own workload and share responsibility for effective and efficient use of team resources.

You will practise within legal and ethical frameworks in line with appropriate codes of professional conduct, mental health legislation and contractual obligations.

Completion of training as a first level registered mental health nurse and current registration with the NMC, experience of the mental health sector, preferably community, evidence of a commitment to continued professional development, ability to work without direct supervision.

A current driving licence is preferred.

Informal contact:
Nurse Team Lead, Hugh Turner,  hugh.turnert

Details on how to contact the Recruitment Service and the Recruitment Process:
Information for candidates

As from 1st April 2026, the Agenda for Change full‑time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro‑rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.

NHSGGC‑NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

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