Temporary Repairs Administrator

Allstaff Office Division are delighted to bring to the market the role of Temporary Repairs Assistant.

Location:

Greenock

• Provide an effective and efficient administrative support to the Property Department covering all aspects of repairs and maintenance.
• Assist in providing a prompt and effective property management service to tenants, sharing owners, owner occupiers and others, dealing with initial enquiries covering all aspects of repairs and maintenance.
• Ensure that day to day activities are undertaken through to completion in order to ensure efficient and effective delivery of the maintenance function.
• Be responsible for ensuring that all procedures being adhered to and will ensure all systems are continually updated.
• Process day‑to‑day enquiries regarding reactive repairs in accordance with the Association’s Property Policy and Procedure.
• Record all repairs in the computerised repairs system and issue work orders to residents. Notify contractors of the works instructed.
• Liaise with all repairs and maintenance contractors to ensure good service delivery in line with the Association’s Performance Targets.
• Raise and follow up out of hours repair work orders received from contractors.
• Progress action on reported repairs and keep residents informed of progress.
• Update contractor completion times in the computerised system and pursue contractors where required.
• Receive and pursue contractor invoices timeously.
• Mitigate late jobs with contractors to ensure appropriate performance is recorded.
• Monitor qualifying repair completions and inform the Repairs Assistant (Supervisor) of any instance where a tenant is due compensation.
• Report repairs to property factors for properties not within the Association’s management.
• Monitor that contractor insurances are in place and up to date.

• Attend meetings as required to promote active involvement in services provided.
• Assist in the preparation and provision of information and advice to customers on a range of repair issues including the newsletter, information leaflets, website, tenants handbook, annual report, residents meetings etc.
• Liaise effectively with staff in other sections to maximise performance and enhance service delivery.
• Attend training courses, seminars and conferences as required.

Strong background in customer service.

From £15 per hour.

Part‑time – Mondays 9am–5pm and Tuesdays 9am–6pm (with one‑hour lunch breaks).

If you are interested in this Temporary Repairs Assistant role then we encourage you to apply for this opportunity or contact us directly.

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Allstaff is operating as an Employment Business for the supply of temporary staff, engaging and paying workers directly and supplying to a client who will supervise the worker in the course of their work. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using software solution providers and back‑office support.