Head of Regional Payment Operations - Latam Region

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Are you ready to shape the future of payments in Latin America and beyond?

We’re seeking a strategic and experienced Head of Regional Payment Operations to lead our teams across Latin American corridors. You’ll play a key leadership role within our global Payment Operations group, directly managing senior function leads and indirectly overseeing over 20+ professionals.

This role is perfect for someone with deep knowledge of LATAM payment systems, and a passion for automation, compliance, and operational scalability. You’ll work alongside Product, Engineering, Treasury, and other critical stakeholders to ensure we deliver seamless payment services to customers across Europe and the world.

What You’ll Do:

• Build, lead and grow high-performing payment operations teams
• Ensure compliance and SLA excellence across multiple currencies and schemes
• Drive change through AI, automation, and process transformation
• Partner cross-functionally to scale our payments infrastructure

What You’ll Need:

• 7+ years in payment ops or a similar field, 5+ years leading other leaders
• Fintech, banking, or PSP experience
• Expertise in Payments and regulatory frameworks
• Passion for operational efficiency and team development

ROLE REQUIREMENTS

Must-Have:

• 7+ years total in payments or ops leadership roles in a Global environment
• 5+ years managing leaders of teams
• Domain knowledge of Lat Am payment schemes
• Experience scaling ops orgs via automation and AI
• Strong compliance and risk management awareness
• Background in financial services (Fin Tech, PSPs, banks)
• Excellent cross-functional stakeholder communication
• Excellent verbal and written English skills (additional languages like Spanish skills are a plus) with the ability to clearly articulate your thoughts.
• Ability to travel internationally

Nice-to-Have:

• Product background or experience launching payment products
• AI/ML or automation tools experience in ops
• Technical understanding of APIs or system architecture
• Led international teams or expansion projects

Please apply by submitting your resume in English. Applications in Portuguese will not be considered.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.

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