Beauty Consultant - Bluewater - Part time

Overview

Guerlain Beauty Consultant

Part Time: 3 days a week cover 22.5hr contract

Location:

John Lewis, Bluewater

As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.

• Customer service: you put the relationship and the customer experience at the heart of all your actions and you commit to:
  • Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
  • Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals (make-up, skincare and perfume consultation), storytelling.
  • Develop a regular clientele and local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow's needs, clientelling, phoning, animations.
  • Be part of the results of your store's customer satisfaction questionnaire and propose action plans.

• Sales Development: apply the unique Guerlain selling method and ensure the achievement and follow-up of the objectives set both individually and collectively.

• Team involvement: to embody Guerlain's values, foster and develop team spirit, participate, animate and share during briefings, and proactively contribute to the overall running and harmony of the counter while respecting Retail Excellence and sales procedures (checkout, POS management, merchandising, stock, etc.).
• Respect the grooming (uniform, makeup, hairdressing, manicure).

Hard skills: You have an innate sense of customer service and excellent interpersonal skills, with a taste for challenges and sales.

- Result orientation - Sense of service in a luxury environment - Ability to listen and advise - Knowledge of a business management application

Soft skills: Dynamic and empathetic - Exemplary (application of procedures, attitude, presentation, elocution) - Team spirit - Respect of confidentiality

Welcome to a world of exploration! For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime. In Perfume, Skincare and Make-up. Teams are driven by creativity, audacity and a culture of "why not". Explorers by Nature, who preserve, develop and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet.

We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.