Outreach Officer; Student Recruitment

Overview

Department: Student Recruitment
Location: Greenford
Type of

Contract:

Full Time / Permanent

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing Lives through Education

The Outreach Officer sits within Student Recruitment and will lead on efforts to build strategic relationships, foster community engagement, and expand our educational and corporate partnerships. You will have a passion for education and business development, strong communication skills, and a proven track record in outreach initiatives. This role is essential in advancing GBS’s mission to provide impactful educational solutions across diverse sectors.

• Community Engagement:
  Develop and implement outreach strategies to foster meaningful partnerships with educational institutions, non-profits, and corporate partners that aligns with GBS’s mission and values.
• Relationship Building:
  Cultivate and maintain relationships with key stakeholders, including universities, government agencies, industry groups, and local community organisations.
• Program Development:
  Design and coordinate outreach programs, workshops, and events that showcase GBS’s educational resources and services.
• Collaboration:
  
  Work cross-functionally with marketing, sales, and product teams to develop outreach campaigns and materials that highlight GBS’s educational solutions.
• Data-Driven Analysis:
  Utilise data to access the impact of outreach initiatives, prepare reports, and recommend improvements for maximising engagement.
• Brand Ambassador:
  Represent GBS at community events, conferences, and networking opportunities, enhancing the company’s visibility and reputation within the education sector.

• Proven experience in outreach, recruitment, or community engagement, preferably in an educational setting.
• Experience of providing excellent customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner.
• Able to utilise effective selling techniques to achieve enrolment targets
• Ability to identify the needs and goals of prospective students and recommend suitable programmes.
• Ability to effectively communicate with prospective candidates through various channels, including in-person interactions, phone calls, emails, and other platforms.
• Ability to effectively use active listening skills towards the needs and concerns of prospective students and responding with tailored solutions and support.
• Ability to use effective closing skills by guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments.
• Full and clean UK driving license.

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits:
  Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Note:

The following quotes were included in the original description but were left in plain text. If you want them removed, I can remove or convert them to neutral text.

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.