Relief CBHC ESP Case Manager, Greenfield

Relief CBHC ESP Case Manager, Greenfield

CSOis looking for Case Managers to work in our CBHC (Community Behavioral Health Clinic) Emergency Services Program (ESP) in Greenfield.

Our Emergency Service Programs (ESPs) offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults,) 24-hour availability, and are apreferred alternative to hospital emergency departments. We provide dailyassessment and brief counseling, case management, nursing support and peer support.

This position will provide direct case management services to CBHC clients. Case managementprovides follow up support to individuals evaluated by CBHC program and whoremain in the community after a Crisis assessment.
Starting Pay: $18.50/hour

As a CBHC ESP Case Manager:

You Will:

• Identify clients needing case management (CM), focusingsupport on crisis stabilization, and facilitating linkages to service supports including CSO, other mental health and SUD providers, medicalproviders and wellness activities.
• Engage Crisis clients either at the time of the initial
  
  Crisis encounter or within 24 hours through the client's preferred methodof contact. Initial engagement is introductory, supportive and educationalregarding Case Management services.
• Provide individualized support based on person's uniqueprofile including the individual's support system, providerrecommendations and support needs identified by the individual.
• Provide outreach to clients by telephone and in personand through their support network.
• Complete necessary documentation, releases, and necessary paperwork.
• Provide assistance in clarifying transition needs, gapsin services and supports.
• Assist in locating housing, transport to appointments,and accessing supports for stabilization needs.
• Assist clients in identifying and using naturalsupports including family and friends.
• Practice a holistic and integrative approach to healthcare that includes physical, medical and emotional wellness. This involves an overview of areas of need and "social determinants ofhealth."
• Be responsive to client requests, flexible and timelyin providing services, creative in finding solutions, and dedicated to aperson-first approach to care.
• Collaborate with individual's providers as neededwithin HIPAA guidelines.
• Remain engaged with individual after the initial ESPencounter and until client is stable and engaged in appropriate communitysupports. Consult with clinical supervisor prior to ending support services.
• Complete other assigned activities having to do with client care such as hospital searches, insurance verification, telephonetriage, and various other Crisis duties.

Your Background:

• Bachelor's degree in a behavioral health discipline orrelated field
• Experience working with adults with mental health challenges including experience navigating the behavioral health system
• Valid driver's license and reliable transportation

Bilingual candidates arestrongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applyingfeedback

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton,Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staffand become part of a collaborative environment where excellence is fosteredinternally and partnerships are forged externally with community organizations.

At CSO, you'll find a flexible and supportive work environment that encouragescollaboration and growth. Join us and make a positive impact on thousands oflives in our communities!

CSO was voted a"Healthcare Industry Top Workplace" in 2023, 2024 & 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfactionsurvey, noting that over 90% of CSO staff would recommend CSO as a great placeto work.

We encourage you to check us out!

CSO offers

Training in:
Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.