Customer Service Representative

Job Description:

DME Intake Specialist Responsibilities

• Enter sales orders accurately into the system.
• Verify insurance information and ensure proper documentation for billing.
• Review prescriptions and supporting chart notes to confirm compliance for billing purposes.
• Follow up with physicians to obtain missing documentation.
• Provide direct client interaction and exceptional customer service.
• Handle OTC sales of soft goods and accessories.
• Dispense medical equipment and soft goods billed to insurance (e.g., walkers, bath safety items, mobility aids, orthopedic supports).
• Educate patients on proper use of all dispensed items.
• Unpack shipments (including palletized deliveries); must be able to lift up to 35 lbs.
• Perform basic assembly of equipment.
• Enter patient demographic data accurately.
• Participate in on‑call rotation.

Regular rotation of approximately 3‑4 days per month, including holidays.

Paid for actual time worked plus stipend:

• $30 for weekdays
• $100 for Saturdays
• $75 for Sundays

Employees may trade on‑call days with co‑workers, but if no coverage is found, the scheduled employee must take the rotation.

This is a Contract to Hire position based out of Greenfield, WI.

The pay range for this position is $20.00 – $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Greenfield, WI.

This position is anticipated to close on Jan 20, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed.

We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.