Member Services Representative

MEMBER SERVICES REPRESENTATIVE (Day Shift) Part-Time Non-Exempt

Reports to:

Member Services Supervisor / General Manager

We’re seeking a Member Services Representative who will be responsible for providing exceptional customer service to our club members and staff.

This role is offered by JEM Wellness Brands, a proud franchise operator of Crunch Fitness—the “No Judgment Gym” known for fun, effective workouts. Crunch serves over 3 million members across 500+ locations and ranks #1 in fitness and #32 overall on Entrepreneur’s Franchise 500 (2025), featuring its new Crunch 3.0 design.

JEM Wellness Brands is growing rapidly and committed to your future. Since 2022, we’ve acquired six Northern California Crunch locations, partnered with Atticus Franchise Group, and set a goal to open 75 new gyms by 2032. This year, we celebrated a Brookfield, WI opening with NBA star Trae Young and JEM leadership. Our mission is to empower people to feel good in their bodies, confident in their choices, and connected to a lifestyle of wellness.

We operate with core values of Resilience, Service, Transformation, and Excellence—building a movement of self‑improvement through purpose‑driven work and a people‑first culture.

The Member Services Representative creates a welcoming environment for members and team members who are passionate about fitness. This role requires an optimistic communicator who enjoys engaging with others, thrives in a structured environment, and excels at multitasking while maintaining organization and attention to detail.

• Greet all members and guests with a warm, enthusiastic smile and ensure they feel welcome
• Communicate special events and promotions to members and guests
• Maintain a professional and courteous disposition at all times
• Facilitate member requests or elevate to a manager when necessary

• Check in members and guests in accordance with company procedures, resolving alerts as needed
• Navigate all front desk stations, including check‑in, Relax & Recover, guest services, and membership sales
• Answer phones promptly and professionally
• Perform opening and closing duties, including completing checklists

• Assist with membership sales and promote additional services such as tanning, group fitness, small group training, and childcare
• Sell retail products and facilitate payment for member services in accordance with company procedures
• Deliver on new member enrollment expectations, including guest conversion and Crunch One Kickoff standards

• Maintain a clean and organized work area and support overall facility cleanliness
• Be an expert in all club facilities, services, programs, and schedules
• Participate in cleaning beyond shift duties to ensure a “grand‑opening ready” environment

• Attend monthly and weekly department meetings and employee training sessions
• Assist in projects delegated by club management
• Follow all policies and procedures outlined in the Employee Handbook

• Fluent in English with proficient reading and writing skills
• Strong verbal and written communication skills

• Basic computer proficiency
• Ability to navigate club software and systems

• Strong customer service orientation

• CPR/AED certification (required; may be obtained within 30 days of hire)

• Minimum 1 year of experience in a service‑oriented position

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties include prolonged standing and walking

• High school diploma or GED required

This position is designated as a day‑shift role. Employees must be available and flexible to work any day of the week, Monday through Sunday, as scheduled by the Company. Work schedules may vary based on business needs.

• $12.00 - 12.50/hour

• Retirement Savings – 401(k) plan with employee contribution options, available to all employees after six…