Branch Manager & Officer

Branch Manager & Officer

Reports to:

AVP Retail Distribution Network

Location:

Northampton

The Branch Manager is responsible for all facets of running the office, including people leadership, sales, operational excellence, and compliance with bank policies and procedures. The role drives growth and development of the team, leading a sales‑driven team to increase the bank’s market share in customer acquisition and deposits.

• Responsible for all sales and service goals for the branch.
• Must balance risk with customer service to ensure the organization is protected while also offering an unparalleled customer experience.
• Collaborates effectively with branch manager team, retail leadership, and stakeholders.
• Ensures branch tasks and processes are being completed per policy and procedure, and regulations are properly adhered to.
• Promotes a culture of high performance and continuous improvement that values a commitment to quality and an unparalleled customer experience.
• Establish and maintain an environment that promotes a customer‑centric and solutions‑based sales culture.
• Brings in new customers through outside business development activities including but not limited to community events, calling on customers and non‑customers alike, and working with business partners to drive growth.
• Will partner with other lines of business in making quality customer referrals.
• Leads team effectively by promoting personal growth, conducting regular one‑on‑ones, and holding staff accountable for operational, sales, and other performance standards.
• Ultimately responsible for all the training for their team including regulatory compliance, customer experience, CFT, and GSBU courses.
• Contributes to building a positive team environment through meaningful coaching – both formal and informal.
• Provides guidance and support to branch staff regarding escalated customer concerns, branch operations, and risk management.
• Represent the Bank in various civic and community activities both during banking hours, and on nights and weekends as required.
• Uses community events to drive customer acquisition.
• Other duties as assigned by bank leadership.

• 7+ years of industry‑related experience, including 5+ years as a people leader.
• Strong business acumen of branch operations, banking regulations, and risk.
• A solid track record of sales & business development experience.
• A high level of professional communication skills including verbal and written.
• Leadership skills including ability to inspire, motivate, effectively influence, and exercise accountability.
• Organizational, analytical, and problem‑solving skills with keen attention to detail.
• Able to travel freely around Western Massachusetts without restriction.
• Bachelor’s degree preferred.

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.