Technical Services Support Administrator

Technical Services Support Administrator

Regular Full-Time Technicians Greenfield GR, Greenfield, MA, US

Salary Range: $56,775.22 To $80,093.64 Annually

Role

Summary:

Greenfield Savings Bank is seeking a full-time Technical Services Support Administrator to join our Information Technology team. This position plays a key role in provisioning and deploying computer systems, managing technology assets, and developing procedures that uphold internal policies, security best practices, and regulatory requirements.

You will be a central contributor to delivering exceptional customer service, technical support, and end-user training. Working closely with IT leadership and colleagues, you will help ensure timely, high-quality service delivery by coordinating communication, prioritizing support needs, and continuously identifying opportunities to enhance processes and improve customer satisfaction.

Primary Responsibilities:

• Provide hands‑on technical support, troubleshooting, and training for employees at all levels, covering a broad range of enterprise applications, systems, desktops, tablets, and mobile devices.
• Provision, deploy, and support hardware including computers, printers, scanners, other Bank hardware, and associated software.
• Contribute to the Bank’s vulnerability management activities, including remediation and documentation.
• Serve as a backup administrator for core enterprise technologies such as Active Directory (AD), Azure AD, Group Policy, and Power Shell‑based automation.
• Support data protection initiatives, disaster recovery planning, business continuity efforts, and related testing activities.
• Maintain accurate service desk tickets, asset inventories, and lifecycle records within the Bank’s ticketing and asset management systems.
• Develop, update, and maintain technical documentation, procedures, and knowledge base articles.
• Collaborate with departments to understand technical needs and deliver effective service and training.
• Research, evaluate, and recommend new technologies or applications under the guidance of senior team members.
• Participate in an on‑call rotation for after‑hours break/fix support.
• Travel occasionally to branch locations to support on‑site needs.
• Perform additional duties as assigned.

Requirements:

• Associates degree, or High School Diploma with equivalent professional experience.
• 2‑4 years’ experience in an IT support role.
• Strong working knowledge of current Microsoft operating systems, Microsoft 365, and standard hardware platforms.
• Exceptional communication, collaboration, and interpersonal abilities, with a customer‑focused mindset.
• Demonstrated troubleshooting and analytical skills, with a proven track record of resolving technical issues efficiently.
• Valid driver’s license and the ability to travel independently throughout Franklin and Hampshire counties.
• Ability to lift and move equipment weighing up to 40lb.

Desirable

Skills:

• Experience using scripting languages (e.g., Powershell) to automate tasks or streamline workflows.
• Experience using desktop management or endpoint management platforms.
• Experience working with ticketing systems and asset management tools.
• Industry certifications related to PC hardware, software, or Microsoft technologies.
• Previous experience in a financial institution or other regulated environment.

Hands‑on experience implementing or supporting banking‑specific applications, systems

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.