Hospital Services Supervisor, Greenfield

Join to apply for the Hospital Services Supervisor, Greenfield role at Clinical & Support Options, Inc.

CSO is looking for a Hospital Services Supervisor to join our team in Greenfield. This position will provide behavioral health services including consultation, support, assessment, intervention and discharge planning to individuals and families in the Emergency Department. The position is primarily based at the hospital and works to fulfill the requirements of the CSO contract with Hospital. The Supervisor represents CSO in providing clinical services and advocates for the behavioral health needs of clients.

Starting Salary: $66,000-$75,000/year

• Provide intake, psychiatric assessment services, and appropriate dispositions for clients experiencing a mental health emergency
• Assist patients/families through coordination of referrals and assist in resource linkage to maximize patients' abilities to be treated in the least restrictive setting
• Provide any documentation required by the Emergency Department to client medical record
• Seek external information to supplement clinical assessments. This includes contacting providers, family, friends and significant supports of the individual being evaluated
• Request expert consultations including supervisors, psychiatrists, hospital staff and CSO staff that are available for specialized consultation
• As hospital-based clinicians, HS Supervisors will intervene primarily in the Hospital but may provide follow-up care in the community.
• Facilitate admissions to local inpatient psychiatric hospitals following established procedures
• Complete all initial and ongoing credentialing requirements for those hospitals where employee will be providing services including obtaining required vaccinations, tox screens, and safety/health education competencies
• Maintain established hospital policies and procedures, objectives, confidentiality, quality improvement program, safety, infection control, compliance and environmental standards

• Clinical Master’s degree (required)
• Clinical license (preferred)
• Experience treating individuals with mental illness in outpatient, residential, crisis intervention, or psychiatric inpatient setting
• Valid driver's license and reliable transportation
• Bilingual candidates are strongly encouraged to apply.

• Positive – maintaining resiliency and focusing on solutions
• Respectful – collaborating and effectively communicating
• Insightful – demonstrating self-awareness and effectively priority setting
• Conscientious – taking accountability and applying feedback

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we’re dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

At CSO, you’ll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a “Healthcare Industry Workplace” in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in:
Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA