ESP Clinical Supervisor, Greenfield

CSO is looking for a Clinical Supervisor to work in our CBHC (Community Behavioral Health Clinic) Emergency Services Program (ESP) in Greenfield. Our Emergency Service Programs (ESPs) offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults), 24‑hour availability, and are a preferred alternative to hospital emergency departments. We provide daily assessment and brief counseling, case management, nursing support and peer support.

This position will provide leadership and support for the operations of our emergency psychiatric services. You will provide clinical guidance to program staff, and also provide direct care coverage to our clients on site and in the community and will collaborate with hospitals and community providers to provide stability while supporting recovery.

Starting Salary: $70,000–$77,000/year

• Provide supervisory coverage of Crisis and Respite Programs when on‑duty, including provision of clinical and professional guidance to counselors and clinicians.
• Provide on‑call supervision of Crisis and Respite Programs as assigned.
• Provide intake, psychiatric assessment services, and appropriate dispositions for clients experiencing a mental health emergency.
• Facilitate intakes and assessments for clients referred for domiciliary supports.
• Develop community contacts and coordinate crisis plans and protocols for clients who frequently present in crisis and others as indicated.
• Act as a liaison with community agencies, hospital departments and police departments, providing consultation and education as needed.
• Comply with agency, DMH, DPH and other licensing authorities, including third‑party payer regulations regarding record‑keeping requirements.
• Facilitate coordination between Crisis and Respite programs, including screening Respite referrals, authorizing Respite admissions and coordinating crisis intervention with Respite clients as needed.

• Master's Degree in a mental health discipline as well as a clinical license (e.g., LMHC, LMFT, LCSW) are required.
• Five years of experience working with mentally ill populations, including at least one year with supervisory responsibilities (preferred).
• Valid driver’s license and reliable transportation.

Bilingual candidates are strongly encouraged to apply.

• Positive – maintaining resiliency and focusing on solutions.
• Respectful – collaborating and effectively communicating.
• Insightful – demonstrating self‑awareness and effectively priority setting.
• Conscientious – taking accountability and applying feedback.

Competitive salaries, full health and dental coverage, free CEUs for in‑house training, ample paid time off, a 403(b) retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we are dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multidisciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

At CSO, you’ll find a flexible and supportive work environment that encourages collaboration and growth, and allows you to make a positive impact on thousands of lives in our communities. CSO was voted a “Healthcare Industry Top Workplace” in 2023, 2024, and 2025, and is the fastest‑growing Behavioral Health agency in Western Massachusetts.

CSO offers training in Trauma‑Informed Care, Motivational Interviewing, Mindfulness Skills, and more.

EOE/AA