Account Manager

Account Manager

This role is located in Greenfield, IN

Are you focused on providing superior quality work and services to your community? Do you enjoy leading and motivating teams to accomplish goals and projects? Are your strengths centered around leading businesses and teams to meet mutual goals?

Then, We have the place for you!

• Competitive pay programs!
• Health & Wellness Benefits
• Retirement Program with 401K
• Paid Vacations and Holidays
• And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

As the Account Manager, you will plan, manage, and execute on daily activities that ensure customer satisfaction and continued project work for the mutual benefit of the customer and the business.

Your Accountabilities in the Role:

• Manages the daily needs of the clients as the first point of contact for the customers to ensure high-quality service.
• Develops and maintains strong client relationships through regular communication and onsite visits.
• Collaborates with clients to create ongoing landscaping plans that align with their vision and budget.
• Creates the project scope and budget to meet the client's expectations and internal budget needs.
• Coordinates project tasks and schedules with Operations to ensure accurate, complete and timely delivery.
• Supervises the Operations Manager and the Chemical Manager on identifying client needs, along with service and leadership support.
• Conducts regular site inspections to monitor project progress and quality of work.
• Handles issues or concerns with clients that arise to ensure these are resolved professionally and timely.
• Provides regular updates to clients on project status, milestones, and future work.
• Reviews and implements standards on regulations and environmental requirements to ensure full compliance.

• Education: HS Diploma; or equivalent combination of education and experience required.
• Experience: 2+ years of Account Management experience in landscaping or other service industry; ability to call on new customers to expand the business would be a plus.
• Certifications: N/ a.
• Functional
  
  Skills:
  
  Strong planning, analyzing, prioritizing and execution skills. Able to react quickly to customer needs to retain and grow the business. Solid math and problem-solving skills; able to manage multiple customers and projects at one time with high attention to detail and thoroughness. Strong organizational and time management skills; ability to multi-task and demonstrate a high level of attention to detail, accuracy, and follow-through.
• Technology
  
  Skills:
  
  Advanced technology skills; proficient with Microsoft Office products; advanced skills with CRM systems and databases.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills; able to present to others and interact effectively with all levels of the organization.
• Leadership/Behaviors: Strong customer focus and leadership skills, self-starter, able to work towards goals; high sense of urgency to provide best-in-class service levels; strong ability to collaborate and influence others; ability to lead and mentor others; steady yet assertive to move projects forward. Can work independently and with teams.
• Culture Match: Excellent service levels; self-directed, collaborative, and goal-focused team who delivers the best-in-class service to customers without fail.

Pay/Salary: Approximately $60,000 - $75,000 based on proven expertise.

• And, the compensation will grow as the business grows!

Reports To: General Manager

Core

Hours:

9:00 am - 5:00 pm

Typical Work Week: M-F; 50 hours a week on average

Direct Reports: Operations Manager and Chemical Operations Manager

Travel: 60% Travel (Travel to Client locations as needed. Day travel, home at night)

Work Environment: Primarily in the field visiting clients; other time spent in an office environment with moderate noise; may be required to wear suitable Personal Protective Equipment while traveling/visiting clients.

COVID Protocol: No Special Protocol;
Individuals can wear masks if desired