IT Support Engineer

About the Company

About the Company
Crécera Brands is the driving force behind Sportsman’s Guide, Salt Strong, The Golf Warehouse, Play Baseball, and Play Softball, five of America’s leading retailers of outdoor gear, fishing equipment and technology, sporting goods and golf equipment. For nearly 50 years, our companies have been dedicated to helping customers enjoy the outdoors. Our websites include , , , and

The IT Support Engineer works independently and with department management to plan, coordinate, and implement information technology (IT) projects. This role evaluates, implements, facilitates, and maintains IT systems including servers, desktops, laptops, applications, and security. This position reports directly to the Sr. Manager of Infrastructure.

• Manage server and desktop operating system and application deployments and upgrades. Create procedures, policies, and systems required for deployment, including packaging applications for deployment.
• Lead IT functions for new server and desktop technology deployments. Manage hardware life cycles and coordinate hardware acquisition.
• Stay current with known system issues pertaining to operating systems or software conflicts.
• Stay current with capabilities of current server and desktop operating systems and end-user devices using research techniques and test lab environments.
• Identify and troubleshoot problems in a timely manner; provide assistance to service desk members for complex problems.
• Maintain appropriate communication to the user and/or management until the problem is resolved. Provide on-call, after-hours support as needed.
• Assist in creating a strategic roadmap for server and desktop systems, including policy recommendations, directions, timelines, budgeting, and lifecycle-based purchasing decisions for hardware and software.
• Work independently and within ad-hoc teams to identify solutions for end-users to improve efficiency and effectiveness by leveraging system resources and researching potential solutions.
• Collaborate with IT staff on the integration of technologies to enhance productivity for application and network users.
• Seek affordable training options to keep the team current with server and desktop operating systems and installed systems.
• Keeps manager informed of important developments, potential problems, and related information necessary for effective management.
• Coordinate and communicate plans and activities with others to ensure a coordinated work effort.
• Maintain an accurate inventory of desktop computing equipment, including serial numbers, licensing, and configuration information; ensure inventory data is searchable and reportable.
• Performs related work as apparent or assigned.

• Bachelor's degree, specialized IT training, or equivalent work experience.
• At least three years of desktop hardware and software support required.
• Experience with virtualization technologies (e.g., VMware, Vsphere, Horizon View) required.
• At least three years of related work experience in Windows Server and Desktop Operating Systems and applications required.
• Experience with Operating System Deployment required.
• Experience with application packaging, maintenance, and deployment required.
• Experience with SCCM (System Center Configuration Manager) preferred.
• Experience with Cloud Infrastructure systems (Azure, AWS, GCP, etc.) preferred.
• Macintosh and Apple product experience in an enterprise setting is a plus.
• Experience troubleshooting a wide variety of hardware and software problems and supporting end users.
• Excellent organizational skills and time management skills.
• Ability to work independently and responsibly.
• Ability to communicate effectively, both orally and in writing, with a wide variety of company personnel.
• Availability and willingness to work irregular hours.