Customer Service Specialist

Customer Service Specialist - Full Time at Belk

Customer Service Specialist - Full Time s hourly position focuses on delivering a positive customer experience by building relationships, guiding customers, and ensuring a friendly store environment. The role supports sales and key metrics through checkout and service area leadership.

• Demonstrate high ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
• Support the team in fostering memorable store experiences through genuine relationships with the team, customers, and community.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service.
• Process transactions accurately and efficiently; handle inquiries, returns, and concerns professionally.
• Leverage training tools, resources, and feedback to continuously improve knowledge, selling skills, and performance.
• Support team’s selling behaviors by communicating daily goals, leading by example, assisting with onboarding, and providing learning opportunities.
• Maintain current company policy and procedure knowledge to keep the team informed about products, promotions, contests, and events.
• Support visually appealing selling areas, merchandise presentation, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Contribute to a positive store culture by building connections, sharing knowledge, and celebrating achievements.
• Support store fulfillment and asset protection initiatives, executing omni‑ and operations processes, maintaining product protection, and following safety and security protocols.

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuous learning.
• Ability to take ownership of tasks and contribute to store success.
• Self‑directed with minimal supervision in a deadline‑driven environment.
• Excellent communication skills.
• Comfortable with technology, including smartphones, tablets, and Windows‑based operating systems.
• Available to work a flexible schedule, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch, lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all‑inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Entry level

Full‑time

Other

Retail