Retail Associate

Overview

Ross Stores, Inc. is a Fortune 500 company with a history of growth and a commitment to providing an inclusive work environment and opportunities for development. Ross is an off-price retail chain with over 2,200 stores and a focus on high-quality brands, on-trend merchandise, and value for customers.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us, and we strive to be a positive force in our community

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers courteously, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions across store areas as needed and may be asked to perform additional tasks to support customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains awareness on the sales floor to create a safe, secure shopping environment; keeps egress clear; reports unsafe conditions promptly.
• Treats Customers and Associates with respect and courtesy; friendly and professional at all times; recognizes fellow Associates through Company recognition programs.
• Assists Customers as needed. Is register-trained, answers questions knowledgeably, and greets Customers with eye contact and a smile; thanks Customers at checkout.
• Provides prompt responses to Customer service needs; handles issues courteously and involves Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping surfaces) and restocks restrooms to maintain a clean environment and merchandise presentation.
• Maintains professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to keep the store neat and merchandised to standards.
• Expedites newly received merchandise to the sales floor according to guidelines and maintains brand name familiarity within departments to assist Customers.
• Understands Loss Prevention programs and merchandise protection standards.
• Safeguards confidential information and cash handling in accordance with policies.
• Follows MOS (Mark-Out-of-Stock) policies and proper disposal review with Store Leadership.
• Handles cash, checks, card transactions and refunds with accuracy and awareness.
• Demonstrates urgency to maximize productivity and minimize steps in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Some assignments may require other qualifications and skills.
• Stockroom shifts:
  Ability to regularly push, pull and lift more than 20 pounds.

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex, veteran status, marital or domestic partnership status, medical condition, genetic information, gender identity, or any other category protected by law.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail