Team Member, Petsense
Listed on 2026-01-12
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Retail
Customer Service Rep, Retail Associate/ Customer Service
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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.
Essential Duties and Responsibilities (Min 5%)As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:
- Thank the Customer
- Engage with the customer and/or pet
- Advise on products or services
- Make it Memorable
- Operate cash register/computer following cash handling procedures
- Merchandise recovery
- Participate in freight process
- Complete Plan-o-gram procedures (merchandising, sets, resets)
- Assemble merchandise
- Perform janitorial duties
- Execute price changes/markdowns
- Assist customers with loading purchases
- Ensure the safety and well-being of live animals, including sanitizing and maintaining tanks
- Complete all related documentation
Experience:
No experience required; retail or pet/live animal knowledge is preferred.
Education:
High school diploma or equivalent preferred; reading, writing, and counting skills required.
- Pet/live animal, pet food, and product knowledge
- Strong communication and problem-solving skills
- Basic computer skills
- Interpersonal skills and ethical conflict resolution
- Indoor environment with moderate noise
- Hard surfaces, adequate lighting and temperature
- Shifts generally no less than 4 hours, may exceed 8 hours
- Promote safety and adhere to safety guidelines
- Non-sedentary position requiring movement throughout the store and outdoors
- Operate equipment safely and efficiently
- Occasionally lift or reach overhead
- Stand, kneel, twist, crouch, squat, bend, stoop, climb ladders
- Move throughout the store for entire shift
- Access all store areas safely
- Operate store equipment and complete documentation accurately
- Transfer merchandise weighing up to 50 pounds
- Complete training and certification requirements
This overview is not exhaustive. All duties should be performed as assigned by the supervisor.
Company InfoAt Tractor Supply and Petsense, our Team Members are our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Eligibility varies by role and individual circumstances.
Already a Team Member?Apply or refer a friend through our internal portal.
Our Mission and Values guide us in providing legendary service and fostering a positive culture. We support work-life balance and career growth. Join us at Tractor Supply and Petsense for a rewarding career opportunity.
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