Emergency Services Dispatcher

Responsibilities

• Perform a variety of routine clerical, administrative, and technical work in receiving and dispatching routine and emergency information, keeping official records and assisting in the administration of dispatch center SOPs.
• Dispatch police and other response vehicles for emergency and non-emergency responses; broadcast nature, location, and time of incident; contact all required personnel and local agencies as needed.
• Coordinate reserve units by contacting personnel designated for on‑call and relaying information.
• Use the department’s computer‑aided dispatch (CAD) system to maintain logs on radio, telephone, and computer communications, location of personnel and equipment, and keep emergency personnel informed of incoming information.
• Maintain accountability of all officers at all times for their safety and that of the public.
• Notify supervisory personnel of any emergency situation or condition that would require reassigning additional officers.
• Disseminate motor‑vehicle, driver‑license, and criminal‑record information, and monitor TTY forwarding to officers as necessary.
• Monitor telephone lines (including 911) and multiple radio channels, answering calls and gathering necessary information to formulate appropriate police or fire response.
• Verify and update Criminal Information Bureau (CIB) files and ensure warrants/commitments remain valid.
• Input data to standard office and department forms, compile and tabulate reports, and maintain dispatch documents and records.
• Assist citizens who come to the station with complaints, tickets, officer interactions, and open‑records requests, asking perceptive questions and treating them with professionalism and courtesy.
• Process monies for fines, sale of licenses and permits, balance the cash register, and forward deposits to the village treasurer.
• Monitor security cameras, alarm systems, and garage doors for building security.
• Assist in training new hires and maintain the communications bureau work area and equipment in clean and working condition.
• Monitor weather warning systems and 911 phone system.
• Perform other duties as assigned by supervisor.

• High school diploma or GED equivalent.
• At least 18 years old.
• Ability to report to work on time.
• Ability to be available for work.
• Maintain confidentiality of information.
• Adaptability to changes in the organization.

• Read and comprehend safety rules, operating and maintenance instructions, and policy & procedure manuals.
• Write routine correspondence and reports.
• Basic arithmetic with American currency.
• Answer multiple incoming emergency and non‑emergency calls via telephone or radio and formulate appropriate police/fire response.
• Knowledge of Federal Communications regulations, state laws, village ordinances, and laws/rules pertinent to law enforcement.
• Working knowledge of computers and basic programs such as Windows, Word, and Excel.
• Function in a sustained stressful environment while maintaining effective relationships with staff and the public.
• Monitor several conversations simultaneously, retain key information, research and obtain pertinent information.
• Perform dispatching/clerical work with speed and accuracy, applying organizational policies and laws with independent judgment.
• Use computerized telephone system and have proficient data‑entry and typing skills.

Health Insurance
:
The Village’s plan is subject to change each calendar year. Employees enroll the first day of the month following their date of employment. Employees contribute 12% toward the monthly premium. The Village offers a $3,000 annual opt‑out payment if the employee does not enroll because of other coverage.

Dental Insurance
:
Two plan options – Traditional and Preventative – subject to change each calendar year. Employees enroll the first day of the month following their date of employment.

Vision Insurance
:
Employees automatically enrolled if they opt for health insurance. Enrollment effective the first of the month after 30 days of service.

FSA
:
Voluntary enrollment in a flexible spending account for health and dependent care costs.

Pension
:
Wisconsin Retirement Fund—equal contribution from employee and employer (percentage set annually; 2025 employer 6.95% and employee 6.95%).

Deferred Compensation
:
Optional enrollment in a deferred compensation plan.

Life Insurance
:
Basic life insurance equal to annual salary, paid by the Village via the Wisconsin Retirement System, effective after 30 days of service.

Holidays
:
Paid holidays.

1st year: 1 week
2‑4 years: 2 weeks
5‑7 years: 2 weeks 2 days
8‑14 years: 3 weeks
15‑19 years: 4 weeks
20 years: 4 weeks 1 day
21 years: 4 weeks 2 days
22 years: 4 weeks 3 days
23 years: 4 weeks 4 days
24 years and above: 5 weeks

1 day per month (accumulated to a maximum of 165 days).

• Seniority level
  :
  Entry level
• Employment type
  :
  Full‑time
• Job function
  :
  Other
• Industries
  :
  Government Administration