Brookside Gardens - Information Desk Assistant

Overview

Montgomery Parks is seeking an energetic and welcoming Information Desk Assistant at Brookside Gardens. The ideal candidate enjoys engaging with visitors in a fast-paced environment, has an excellent work ethic, and can stay focused despite frequent interruptions and distractions. Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) is required, along with the ability to learn new systems and evolving processes.

Fluency in written and spoken English is required. Spoken Spanish proficiency is preferred but not required. This position reports directly to the Information Desk Manager.

The Horticulture, Forestry, and Environmental Education (HFEE) Division preserves and maintains our parks’ natural and cultural resources. Brookside Gardens is one of our public gardens, showcasing horticultural exhibits designed and maintained using ecological landscape practices. Our public gardens offer educational programs for children and adults planned to excite curiosity and encourage lifelong learning, with the vision of mobilizing residents of Montgomery County as dedicated stewards of the natural world.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is a six-time National Recreation and Parks Association Gold Medal Award Winner. Visit our website to learn more: https://(Use the "Apply for this Job" box below)./

• Answers general inquiries from visitors to the Gardens on routine informational matters.
• Answers phone calls and replies promptly to voicemail messages; answers and replies promptly to email inquiries.
• Creates and maintains records such as visitation data, survey responses, and customer service logs.
• Restocks brochure racks and bulletin boards with maps, Cultivate Magazine, program flyers, and related items.
• Assists the Information Desk Manager with coordinating monthly volunteer schedules.
• Helps train and support Information Desk volunteers to ensure excellent customer service.
• Registers participants for classes and programs; runs reports; processes program payments and membership discounts.
• Works select weekdays and alternating weekends.
• Creates and updates PowerPoint slideshows to advertise upcoming programs.
• Performs additional duties as assigned.

• High School diploma or GED.
• One year of customer service experience.
• Applicants must be at least 18 years or older.

May be subject to medical, drug and alcohol testing.

Working conditions:

Primarily works indoors. Works independently and as part of a team. Must be able to lift a minimum of 25 pounds. Initially, this position will work ~16 hours/week shadowing current staff and will work 24-32 hours/week after April 30th, 2026.

• This position is not eligible for benefits.
• A fingerprinting and background investigation will be completed prior to hire.

Get to know Montgomery Parks and the opportunities available: https:///