Platform Enablement & Experience Analyst

Platform Enablement & Experience Analyst

Department: Consulting - Regulatory

Employment Type: Full Time

Location: Greenbelt, MD

Reporting To: Ann-Marie Kemp

Compensation: $50,000 - $60,000 / year

JSI invites you to join our team as a Platform Enablement and Experience Analyst on our Regulatory Affairs team in our Greenbelt, MD office, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With over 750 clients nationwide and a powerful presence in markets like Georgia, Texas, Maryland, and Alaska, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.

Are you interested in joining a fast-growing team that supports clients navigating complex operational and regulatory environments in the telecommunications sector? We are seeking a detail-oriented and creative Technology Enablement and Operations Analyst to support our Regulatory Affairs team through hands‑on technical enablement, platform support, process improvement, and the design of intuitive, client‑facing learning and knowledge experiences.

This role sits at the intersection of innovation, technology, operations, and client experience design. The analyst will help shape how clients engage with JSI’s training and knowledge offerings, with a focus on usability, clarity, and engagement—particularly for clients who may be interacting with a structured learning platform for the first time.

The ideal candidate is technically curious, operationally minded, and enjoys building and improving systems through a creative lens that enable teams to work more efficiently and consistently. Regulatory subject matter expertise is not required; strong technical, operational, and creative skills—paired with curiosity and a builder mindset—are far more important.

While early priorities will center on launching and operationalizing a new client‑facing Learning Management System (LMS), this role is equally focused on shaping the client learning experience—not just configuring the platform. The analyst will play a key role in shaping the client learning experience, including how content is structured, presented, and consumed, creatively transforming existing materials into engaging, self‑directed learning experiences for clients who may not have had access to a formal LMS before.

As platforms mature and needs shift, the role will intentionally expand into broader technology enablement, process improvement, automation, and cross‑functional support. Success requires strong adaptability, curiosity, and comfort evolving alongside the business.

• Technology Enablement & Platform Support: Provide hands‑on technical support across internal and client‑facing platforms, approaching challenges with both technical rigor and creative problem‑solving. Develop documentation, workflows, and solutions that make tools easier to use and reduce friction for both internal teams and clients.
• Learning Management System & Client Learning Experience Ownership: Serve as the primary owner for JSI University and client‑facing training delivery, with responsibility for both platform execution and the end‑to‑end client learning experience. Partner with internal teams to transform existing content into engaging, easy‑to‑navigate learning experiences that drive adoption, comprehension, and ongoing client engagement.
• Process Improvement: Manage and prioritize a diverse and evolving set of projects and tasks supporting regulatory and operational delivery. Adapt quickly to shifting priorities, new tools, and emerging needs…