Network Operations Center Specialist

Job Overview

The AEGIS contract has an immediate need for a Network Operations Center/System Support Specialist at NASA's Goddard Space Flight Space Center (GSFC) in Greenbelt, Maryland. The AEGIS contract provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide. This position supports ensuring that Telemetry and Command data flows for NASA's spacecraft and aeronautical missions flow smoothly.

• Support NASA Communication (NASCOM) at GSFC, a fully integrated 24x7 network operations center, including working non-standard shifts, weekends, holidays, and mission‑critical coverage periods as required.
• Monitor and troubleshoot NASA's Mission Network using a suite of network management, diagnostic, and performance‑analysis tools to ensure continuous, reliable communications for mission‑critical operations.
• Provide operational oversight and basic maintenance support for enterprise network equipment, including Cisco routers and switches and Juniper routers, following established configuration and change‑control procedures.
• Operate and support NASA‑unique communications hardware, ensuring proper functionality, timely fault isolation, and adherence to mission‑specific operational requirements.
• Support day‑to‑day network operations by responding to alerts, analyzing anomalies, escalating issues appropriately, and maintaining situational awareness of all active mission circuits and services.
• Collaborate directly with other NASA centers, mission partners, and external customers to resolve real‑time network, dataflow, and system‑level issues that are unique to NASA's mission environment.
• Participate in the testing, validation, and implementation of new network services, upgrades, and technology integrations, including documenting results and providing operational feedback.
• Maintain accurate operational logs, incident reports, and shift‑handover documentation to ensure continuity across a 24x7 mission operations environment.
• Adhere to NASA operational standards, security requirements, and configuration management practices, ensuring compliance with all mission and agency directives.
• Successfully complete both a written and practical certification exam covering NASCOM operations and Mission Network procedures within 180 days of hire.
• Contribute to continuous improvement efforts, including updating procedures, identifying operational risks, and recommending enhancements to tools, workflows, and monitoring capabilities.

High School and four years of experience.

Bachelor's degree in a related field and 10 years of relevant experience, or a high school diploma and 15 years of relevant experience.

• Strong understanding of TCP/IP networking concepts, including routing, switching, and protocol behavior in mission‑critical environments.
• Proficiency in IP addressing, subnetting, and network segmentation, with the ability to interpret and apply addressing schemes in real‑time operations.
• Excellent written and verbal communication skills, with the ability to clearly document issues, coordinate with peers, and communicate with mission partners.
• Hands‑on experience with industry‑standard networking platforms, including Cisco, Juniper, and Ciena devices.
• Effective cross‑team communicator, capable of coordinating network and customer issues with engineering, operations, and external technical groups.
• Ability to multi‑task in a high‑tempo operational environment, responding quickly and accurately to real‑time dataflow and network anomalies.
• Willingness and ability to work non‑standard hours, including rotating shifts, nights, weekends, and holidays in a 24x7 mission operations center.
• Familiarity with network monitoring and management tools, such as NNMi, Spectrum, MRTG, or similar platforms.
• Experience supporting Wide Area Network (WAN) connectivity, including troubleshooting, performance analysis, and fault isolation.

• Familiarity with standard trouble‑ticketing workflows and incident management processes; currently utilizing BMC Remedy and transitioning to…