Patient Service Representative

Overview

At Washington Radiology, our service-based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.

If you would like to join a dynamic team dedicated to best-in-class quality and service excellence, we would like to speak with you.

Patient Service Representative

Looking to elevate your career? Join us!

Work Location: 7701 Greenbelt Road, Suite 102, Greenbelt, MD 20770

Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:00am-4:30pm

• The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments.
• This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

• Patient-Focused Team
• Cohesive and Friendly Environment
• Supportive and Encouraging Atmosphere

• High School diploma;
• Bilingual English/Spanish strongly preferred
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematical calculations; ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite; knowledge of RIS software preferred

• Provide services and support for the following areas:
• Understand, promotes and demonstrates the Washington Radiology Way;
• Handles routine customer interactions and exhibits proficient customer service, effective listening, and empathy. Communication channels may include phone, email, or chat;
• Adheres to training guidelines and utilizes available resources when handling customer interactions;
• De-escalate situations involving dissatisfied patients, by offering assistance and support;
• Schedules patients and offers alternative scheduling options when centers dates/times are not available;
• Maintains performance by meeting or exceeding key performance indicators defined by organizational leaders. KPIs include but are not limited to average handle time, quality, attendance, and schedule adherence;
• Possesses a moderate understanding of the role, and works under close supervision;
• Utilizes company resources and training materials;
• Maintains patient confidentiality 100% of the time;
• Maintains productivity, ensures minimal downtime.

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.
• Hourly Rate: $18.00 to $23.00 commensurate with experience