Senior Mortgage Loan Servicing Specialist; hybrid from Greenbelt, MD

Join Our Dynamic Team

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering and caring.

Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.

We are currently seeking an experienced professional for our Senior Mortgage Loan Servicing Specialist position. The Senior Mortgage Loan Servicing Specialist is responsible for the accurate and timely servicing of first mortgage and home equity loan products. The Senior Mortgage Loan Servicing Specialist ensures all servicing functions are performed in strict compliance with applicable legal requirements, escrow regulations, investor/secondary market guidelines and internal policies and procedures.

While not a supervisory position, this role demands a high level of technical proficiency, attention to detail, and ownership of complex servicing tasks.

The Senior Mortgage Loan Servicing Specialist serves as a key point of contact for resolving escalated servicing issues and provides prompt, professional responses to inquiries from both internal departments and external members. Responsibilities also include processing loan-level transactions, maintaining data integrity, and contributing to operational efficiency and regulatory compliance.

Must have flexibility to work extended hours and to travel periodically, which may include weekends and evenings.

• High school diploma, college or equivalent work experience.
• Minimum of five years mortgage servicing experience in a financial institution with strong knowledge of investor loan servicing and reporting requirements for Freddie Mac, Fannie Mae, FHA, VA
• Experience with post closing and quality control of conventional, government and equity loan products required.
• Proficiency with mortgage servicing systems and Microsoft Office products essential.
  
  Experience with FICS Mortgage Servicer, Corelation Keystone and Meridian Link Loans
  
  PQ is a plus.
• Experience with direct customer service in a financial institution preferred.
• Excellent organizational skills and attention to detail in a high-volume environment.
• Position requires the ability to function independently while exercising sound judgment of loan servicing policies and procedures.
• Excellent interpersonal, communication, analytical and problem-solving skills.
• Ability to manage multiple assignments simultaneously and respond to changing deadlines and priorities.
• Ability to function in a financial institution and utilize standard office equipment including but not limited to: 10 key calculator, fax, copier, telephone, etc. Mathematical skills involving decimals, percentages and fractions etc. required.
• This position requires Nationwide Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Must be able to be registered as a Mortgage Loan Originator.