Recovery Ambassador; Member Solutions​/Collections; Greenbelt, MD

Overview

Join Our Dynamic Team

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community and we are proud of our values of: trustworthy, excellence, collaborative, empowering, and caring.

Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.

We are currently seeking an energetic, self-motivated and goal-oriented individual with a can-do attitude, excellent communication and negotiation skills to fill the role of our Recovery Ambassador.

The Recovery Ambassador follows detailed and standardized procedures in maintaining accurate collections and recovery records. Performs a variety of duties related to the collection and recovery function in accordance with Educational Systems Federal Credit Union policies and procedures and are in compliance with all Federal, State, NCUA and other regulatory agencies rules and regulations. The incumbent responds to questions and/or provides information upon request from both internal and external members.

Processes requests/transactions, as appropriate. The Recovery Ambassador works directly with outside collection agencies and attorneys to achieve maximum recovery on assigned accounts. Assists members and potential members in understanding and utilizing Educational Systems Federal Credit Union products and services.

• High school diploma or GED required.
• Minimum four (4) years' experience in post charge off collections and recovery in a financial institution or collection agency is required.
• Ability to function independently exercising sound judgment on advanced collection principles and prioritize responsibilities to meet deadlines.
• Must be willing to cross train in other areas within Member Solutions.
• Excellent interpersonal, problem solving, and analytical skills required.
• Must be proficient in the use of Microsoft Office Professional, PACER, e-Oscar and Accurint
• A working knowledge of the Fair Debt Collection Practices Act and bankruptcy laws is essential.
• Ability to function in a financial institution environment and utilize standard office equipment including but not limited to: 10 key calculator, fax, copier, telephone, etc.