Director of Resident Concierge Services

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.

Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

As the Director of Resident Concierge Services, you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too).

As a Director of Resident Concierge Services, your primary responsibilities include:

• Leading by example, living the standards and behaviors consistent with the core values
• Coaching, mentoring and providing training to other members of the resident services team and culture of Bozzuto
• Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
• Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
• Solving problems and providing timely assistance to residents and prospects with care
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

• Lead strategic development of hospitality programs and lifestyle offering which reflect Bozzuto's brand identity and elevate daily resident living.
• Establish exclusive local service partnerships offering resident perks, discounts, and curated experiences to reinforce community value.
• Develop resident-centered social media content to enhance brand visibility and resident connection
• Resolve resident escalations with limited need for Property Manager interference
• Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
• Solving problems for your customers and treating them like you would your best friend
• Meticulously following up with everyone
• Playing an active role in making certain the community is impeccable
• Jumping in and covering for team members when needed
• Seeking out opportunities to enhance the customer’s experience

• College degree preferred
• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• Experience managing a team
• Enhanced technical experience with major social media platforms, Canva and Microsoft Office (Excel)
• A passion for using the phone to talk and text professionally
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Proficiency with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

This position is eligible for additional bonus opportunities.

Salary Range

$70,000 — $74,000 USD

When…