Training and Engagement Coordinator

Overview

The Training and Engagement Coordinator is responsible for training and onboarding all new incoming Care Professionals to ensure they uphold the standards and values of Home Instead, as well as provide continuing education for existing Care Professionals. This role is also centered on enhancing the "Care Pro" experience, directly impacting staff retention and service quality.

• Onboarding and Training: Schedule and conduct all new hire orientations, in-field training, and specialized training (Alzheimer’s and Hospice)
• Maintain a monthly training calendar
• Ensure training compliance with franchisor requirements
• Engagement & Retention: Plan and facilitate quarterly Care Pro meetings and recognition events
• Conduct continuous quality assurance calls with Care Pro’s
• Create monthly newsletter
• Address Care Pro and client concerns, escalating as appropriate
• Support a positive, supportive workplace culture
• Scheduling & Quality Assurance: Collaborate with scheduling department to support quality client-Care Pro matches
• Maintain accurate documentation in scheduling and Care Pro systems
• Assist with Care Pro introductions as needed
• Cover client care shifts as needed
• Compliance & Reporting: Monitor compliance with labor laws and internal policies
• Track training, and engagement metrics
• Participate in weekly staff meetings and ongoing office collaboration

• College degree or equivalent work experience preferred
• Minimum 1 year of related business, HR, training, or healthcare experience
• Valid driver's license required
• Knowledge of senior care or healthcare preferred
• Strong communication, organization, and problem-solving skills
• Ability to work independently, maintain confidentiality, and meet deadlines
• Proficient with Microsoft Word and Excel
• Flexible to work rotating on-call evenings/weekends
• Ability to step in as a Care Professional if needed

• Mission-driven work supporting seniors and families
• Leadership role with growth potential
• Collaborative, values-based culture
• Opportunity to shape training and engagement programs

Job Type: Full-time

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

In person