Admission Assistant

About Our School

Metropolitan School of Panama is a top international school in Panama City, serving students from Early Childhood 3 to 12th grade. With 800 students from 45 nationalities and 120 globally experienced educators, our diverse community is one of our greatest strengths.

Green Valley, PA

Job

Company:
Nord Anglia Education

School:
Metropolitan School of Panama

Job Posting Date: 23 Jan 2026

Founded in 2011, the MET was built on a vision of academic excellence, exceptional teachers, small class sizes, and a joyful, inspiring environment where every student can thrive.

Job Purpose:

As the first contact for new prospective families, you will be responsible for supporting an outstanding experience for parents and students through the purchase phase of the Parent Experience Journey, as families progress from initial enquiry through to and including the child’s first day at school, thereby maximising the conversion of leads into new starters.

Reporting To:
Admissions Manager

Direct Connections:
Admissions Manager and Marketing & Communication Manager

• HR, Finance, and Accounting staff
• Parents, teachers, and students

• Ensure timely communication (within 24 hours during working week) using CRM (Salesforce).
• Maintain high-quality written and verbal communication.
• Maintain warmth and enthusiasm throughout communications.
• Delivery of weekly KPIs.
• Feedback from parents.
• Mystery shop.

• Use great questions and active listening.
• Build empathy and rapport.
• Support recruitment events.
• Delivery of weekly KPIs.

• Convert enquiries to school visits or virtual meetings.
• Manage admissions calendar (tours, assessments, interviews, trial days, follow-ups).
• Assign and supervise MAP assessments.
• Prepare admissions files for committee review.
• Support family induction and orientation.
• Follow up unresponsive leads.
• Close unresponsive leads within 10 days.

• Articulate school proof points.
• Advocate Nord Anglia and MET value.
• Align family needs with school offer.
• Promote global collaborations and assets.

• Identify and mitigate risks for non-re-enrolment.
• Support marketing communications for re-enrolment.
• Support contracting and finance processes.
• Retention versus prior year.

• Adhere to policies and local regulations (MEDUCA).
• Maintain up-to-date policy knowledge.
• No issues flagged in internal audits.

• Maintain accurate lead data and notes.
• Adhere to NAE data capture rules.
• No issues flagged in internal audits.

• Share best practices.
• Support whole-school admissions culture.
• Contribute to team, regional and group collaboration.
• Employee performance reviews.
• Team conversion rates.
• 360-degree feedback.

• Maintain a Personal Development Plan.
• Request and provide feedback.
• Positive performance appraisal.

• Support school aims.
• Follow Staff Handbook.
• Adapt to stressful or emergency situations.

• Warm, personable, curious.
• Creative and technical thinker.
• Self-motivated and adaptable.
• Calm under pressure.
• High integrity.
• Excellent organization and communication skills.
• Strong attention to detail.
• Affinity with education.

• Complete NAU Safeguarding Training.
• Promote and safeguard child welfare.
• Report concerns to Designated Safeguarding Lead.

• Represent school ethos.
• Maintain organized databases.
• Demonstrate teamwork and service mindset.
• Maintain confidentiality.
• Adhere to staff handbook requirements.
• Role-model “Be Ambitious” philosophy.

• Bachelor’s Degree in Business Administration, Education, Marketing, Communications, or a related field.

• Minimum 2 years in sales or service delivery (Essential)
• Cross-cultural communication skills
• Education sector experience (Desirable)
• Bilingual English and Spanish (Essential)
• Time management and flexibility
• Attention to detail