Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

Joining us as a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. We’ll help you advance your knowledge and skills you’ll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

Our company values people helping people and a high performing, connected culture where everyone feels they belong.

Location:

Green River, WY (as listed).

• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
• Serve as the point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved.
• Lead daily activities to ensure that all tax office associates work is completed by deadlines, with attention to quality standards, priorities, and overall goals.
• Build an engaging team environment by training and coaching associates to execute on Service Standards, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.

• Prior experience in a customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Customer-centric mindset with resilience and determination.
• Ability to work a flexible schedule and adapt to business needs.
• High school diploma or equivalent (or higher).

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace and are committed to total well-being, including health, wellbeing, and financial wellness benefits.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help build healthy habits.
• Neurodiversity and caregiver support; discounts on everyday items and services.
• Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility applies).
• Check available benefits at

We are committed to a connected culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. We foster an exceptional work environment recognized globally on Best Companies lists.

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