W2 Eligibility FEP

Overview

Grow with Purpose at Forward Service Corporation (FSC) & Make a Lasting Impact on Your Community

Forward Service Corporation (FSC) is a nonprofit organization dedicated to empowering individuals to overcome barriers, achieve financial stability, and reach their full potential. Since our founding in 1979, we have provided workforce development, training, and supportive services across Wisconsin. Our work is guided by a people-first philosophy, a strong commitment to diversity and inclusion, and a belief that every person deserves the opportunity to thrive.

If you’re looking for a career where you can make a true difference—and feel great doing it—this is the place for you.

Position: W-2 Eligibility Specialist/FEP

Location: FSC Green Bay, FSC Madison Aberg or FSC Wausau

In this role, you will serve as a key point of entry for individuals seeking W-2 services by completing initial eligibility determinations and guiding clients through the enrollment process. You will meet with clients by phone, in person, or through video conferencing to assess readiness for W-2 participation, explain available services, and support completion of all required steps and verifications.

The W-2 Eligibility Specialist/FEP also completes Job Access Loan (JAL) eligibility reviews when requested and ensures clients understand loan expectations and responsibilities. Throughout the process, you will promote the Transition to Success (TTS) model, introduce tools such as the CARE Network and Map of My Dreams, and support Forward Service Corporation (FSC)’s mission through clear communication and consistent, client-centered support.

Position Overview – Key Responsibilities (Full details on attached job description):

• Conducts initial W-2 eligibility determinations, including Job Access Loan (JAL) eligibility when applicable, in accordance with program policies and timelines.
• Meets with clients via phone, in person, or video conferencing to assess needs, explain W-2 services, and guide enrollment steps.
• Assists clients in gathering, submitting, and verifying required documentation to ensure timely enrollment and assignment to an ongoing W-2 case manager.
• Manages assigned applications and tasks within state systems, maintaining accurate documentation, case notes, and compliance with W-2 and FSC standards.
• Coordinates referrals and introduces additional resources when W-2 services alone do not fully meet client needs.
• Promotes the CARE Network, Map of My Dreams, and the Transition to Success (TTS) model to support employment planning and goal setting.

• Competitive starting wage: $24.56/hour
• $1/hour increase upon successful completion of FEP training
• Generous paid time off beginning at four weeks annually
• 100% company-paid Vision, Life, and Disability Insurance
• Matching 401(k) plan
• A professional environment with a strong culture of support and respect

• Associate’s degree or equivalent combination of education and relevant work experience
• Minimum of two years’ experience in a related field
• Strong customer service, communication, organizational, and time management skills
• Ability to work effectively in a fast-paced, high-volume environment
• A genuine commitment to helping others succeed
• Willingness to earn and maintain required FEP and TTS Coach certifications

At FSC, you will find more than a job—you will find purpose. If you are motivated by service, committed to growth, and ready to contribute to a meaningful mission, we encourage you to apply.

At Forward Service Corporation we seek diversity. Differing perspectives lead to innovation. We are an equal opportunity employer and invite applications from candidates from all backgrounds. All qualified candidates will receive consideration for employment and promotion without regard to age, ancestry, arrest or conviction record, color, creed, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity or veteran status.