Lifeline Counselors - In-person or R

988 Lifeline Counselors – In-person or Remote

Join our mission‑driven nonprofit organization committed to protecting, healing, and caring for children and families across Northeast Wisconsin. We provide vital support during life’s most challenging moments, helping individuals heal, grow, and thrive.

We’re hiring full‑time 988 Lifeline Counselors to deliver high‑quality, comprehensive crisis counseling services over the phone for consumers reaching out experiencing thoughts of suicide and to provide support and assistance services for Wisconsin residents experiencing emotional distress. This position is available in‑person and remote, with current shift openings for afternoons, evenings, and overnights. Remote candidates must reside in the State of Wisconsin;

in‑person candidates work from our Brown County location. Team members work a 2‑2‑3 rotation and enjoy every other three‑day weekend off. 988 Wisconsin Lifeline services are available 24/7, 365 days a year, including holidays. Candidates are expected to be available for regular shifts throughout the year and to earn shift differential while working 2nd, 3rd, and all weekend shifts.

• Serve as a liaison between the consumer and other service organizations in providing and receiving referrals.
• Provide 24‑hour crisis intervention services by telephone.
• Assess consumer mental health status and coordinate emergency services.
• Provide in‑depth professional evaluations and assessments.

• Education:
  
  Bachelor’s degree or equivalent work experience (required). Preferred:
  Bachelor’s degree in human services or related field.
• Skills and
  
  Competencies:
  
  Working knowledge of human growth and development, mental health, adolescent psychology, marital and family structure, and the impact of the environment on individual behavior.
• Time management skills and ability to meet work demands independently.
• Ability to establish and maintain professional relationships within and outside the agency.
• Maintain separation from client feelings and crisis to ensure healthy boundaries and problem‑solving ability.

• Remote workers must reside in the State of Wisconsin and work only while in Wisconsin.
• Must have a private, confidential workspace and be able to double‑lock any confidential information kept at home and dispose of it appropriately.
• Must provide a high‑speed internet report verifying high‑speed internet services.

For more information or  our website at (Use the "Apply for this Job" box below). Please do not email your resume; we only accept applications through the website.