Wisconsin Forklift Service Technicians

About Fairchild Equipment

Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, the company gradually diversified its manufacturers to include trusted brands, expanding its service areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. Originally an eight‑person operation, Fairchild now employs over 325 people. The company remains family‑owned, with leadership now under Gary Fairchild’s son, Chad Fairchild, who focuses on continued growth while maintaining the family‑owned culture.

• Family Values: Healthy work/life balance promoting a winning and pleasant work environment. Follow the Golden Rule.
• Safety Always: Committed to safety at all times and in all places.
• Customers for Life: Excellence in customer service. If we don’t deliver, let us know, and we will fix it.
• Employer of Choice: Happy and productive employees outwork the competition.
• Active in our Communities: Outstanding citizens in the markets we serve.

As a Field Service Technician / Industrial Mechanic, you will provide exceptional customer service by working on material handling equipment either at customer locations or within our branch shop. The role requires mechanical repairs to keep equipment operating at full performance, delivering efficient equipment performance to our customers. Recent graduates from technical schools with education in automotive and/or diesel repair are strongly encouraged to apply.

• Repair, diagnose, inspect, and maintain all material handling equipment for assigned customer work orders.
• Accept repair orders as assigned by the Service Writer.
• Communicate with customers about diagnosed repairs, suggested solutions, and obtain approvals.
• Read work orders, observe the equipment in operation, and determine or diagnose malfunctions or problems.
• Offer solutions to meet customer specifications.
• Submit work orders in a timely manner and provide estimates when appropriate.
• Repair, service, recondition, or assemble equipment as approved by the customer or Service Manager.
• Obtain necessary parts through cooperation with the Parts department.
• Perform mechanical repairs after a complete inspection and analysis.
• Record complete repair descriptions on work orders, including correct model and serial number, and record hour meter readings.
• Obtain customer signature and follow up on repair needs or completed work.
• Examine protective guards, loose bolts, specified safety devices, and make necessary adjustments.
• Lubricate moving parts and verify conformance to specifications by driving the repaired equipment.
• Maintain a professional image, cleanliness of the van (externally and internally), and of the assigned work area at the customer site.
• Operate shop equipment and tools and notify the Service Manager or Supervisor of safety issues or accidents immediately.
• Perform quality work quickly and professionally.
• Promote marketing efforts to drive parts, service, equipment, and rental sales.
• Complete service forms and submit them directly to the Service department daily via work tablet.
• Adapt and act out the company’s core value – Safety Always – at all times and in all places.
• Accept new duties and responsibilities as assigned by the direct manager.

• Valid driver’s license with a good driving record; CDL may be required.
• Experience in forklift repair is desired; intermediate maintenance experience is required.
• Ability to read and interpret documents such as the safety manual, operating and maintenance instructions, and procedure manuals.
• Effective verbal communication skills with customers or employees.
• Ability to work under little or no supervision.
• Must be able to provide own tools immediately; an annual tool incentive is given.

• High School Graduate or General Education Degree (GED).
• Three or more years of mechanic experience and/or education related to the position.
• Basic knowledge of computer and internet software.

• Full benefits package, including medical, dental, and vision insurance.
• Uniforms provided and laundered by the company.
• Annual tool incentive.
• Company‑paid safety glasses.
• Company owned or leased vehicle, if required for the position.
• Paid training.
• Generous paid time off.
• Paid holidays.
• 401(k) retirement plan with employer match.
• Wellness program offering the opportunity to earn a medical insurance discount.
• Company paid short‑term and long‑term disability.

Fairchild Equipment, Inc. is a fast‑growing company in the Midwest and proudly serves an equal‑opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.