Customer Support Specialist

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KBX is searching for a Customer Support Specialist in our Green Bay, WI office Monday through Friday. You will work directly with customers, carriers, and across other KBX teams to provide exceptional customer service. The successful candidate will have excellent customer service, communication, and organizational skills, as well as a high degree of initiative to find and drive solutions for our customers.

Our team manages the scheduling, rescheduling, and tracking of full truck shipments with a strong customer focus and a solution‑driven mindset. We build lasting partnerships to become our customers’ preferred logistics partner, creating virtuous cycles of mutual benefit for all involved.

• Communicate with external customers to schedule delivery appointments.
• Partner with other departments to reschedule missed delivery appointments.
• Handle communications from external customers regarding delivery questions.
• Develop and maintain business relationships across the supply chain with both internal and external customers.
• Analyze trends, processes, and key performance indicators to drive solutions that improve service, productivity, and eliminate waste.
• Collaborate with internal and external teams to determine solutions that positively impact all constituencies involved.
• Maintain proper documentation for standard operation procedures.
• Track and provide a high level of communication on load statuses.
• Utilize all the tools and resources available, especially the transportation management systems, to meet the customers’ expectations and service metrics.
• Work with customers and carriers through service‑sensitive situations and handle them in a respectful manner.
• Support operational needs by taking on various tasks.

• Experience working with customers.
• Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook.

• Experience working in the Supply Chain, Logistics, or Transportation industry.
• Experience partnering across departments to coordinate logistics and supply chain activities.
• Experience using a transportation management system (TMS) or logistics software to track and manage loads.

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military‑Ready and Second Chance employers. Learn more about our hiring philosophy here.

KBX Logistics, a Koch company and global leader in transportation, offers world‑class, technology‑driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data‑driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost‑effective and reliable supply‑chain solutions.

For more information on KBX, visit  At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength—focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please  for additional information. (For Illinois E‑Verify information , aquí, or tu).