Bakery Lead Merchandiser

About Festival Foods

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods team as Bakery Lead Merchandiser!

Title:

Bakery Lead Merchandiser

Reports To:

Bakery Manager

• Deliver Helpful Service – Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Guide and Support – Reinforce our Festival culture, food service standards, and customer service expectations. Provide guidance and support to our Bakery team, ensuring they deliver exceptional service.
• Maintain and Build Eye‑Catching Displays – Oversee the merchandising of the Bakery department to ensure all products are attractively displayed and meet our high standards. Build, move, and refresh displays to keep them fresh, full, eye‑catching and engaging.
• Collaborate and Communicate – Work closely with the Department Manager and Bakery associates to maintain top‑notch standards and exceed guest expectations.
• Offer Assistance – Assist customers with finding items, taking special pastry and bakery orders, and providing excellent service. Answer phones with proper etiquette and help Bakery Clerks with packaging, labeling, and maintaining a clean and organized department.
• Deliver Quality and Food Safety – Ensure all quality and quantity standards are met, and maintain food safety logs.
• Honor Commitments – Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team – Other duties as assigned.

• Customer Service Skills – Ability to provide outstanding customer service and work effectively with guests and team members.
• Communication Skills – Oral and written communication skills and the ability to work as a team in a fast‑paced environment.
• Food Service Expertise – Knowledge of retail food service, bakery and pastry operations, with a strong understanding of food service standards and practices.
• Safety and Efficiency – Comprehensive knowledge of safety requirements and the ability to apply on‑the‑job safety training and safety policies to handle equipment and recognize and react to potential hazards effectively.

• Standing for extended periods of time (70% of the time)
• Lifting up to 50 pounds on an occasional basis (10% of the time)
• Frequently near moving machinery (60% of the time)
• Occasional exposure to extreme temperatures (20% of the time)
• Prolonged exposure to computer monitors (40% of the time)

This full‑time position includes mornings, afternoons, weekends, and flexibility for evenings and holidays as needed.

• Associate Discount – Enjoy an industry‑leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay – Hourly associates are paid weekly, providing more frequent access to their funds. Part‑time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full‑time store associates receive time and a half on Sundays and select holidays.
• Two‑Week Advanced Scheduling – Better planning. Better balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance – Part‑time and full‑time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support – Our associates receive support for their total well‑being, including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance…